Description

Role overview

Campion Insurances Ltd part of PIB group, one of the largest insurance brokers in Ireland are pleased to share the following role within the PIB Group in Ireland based in Halligan Insurances, North Circular Road, Dublin.

Personal Lines Customer Service Executive. This role is available with an immediate start/asap on-site in North Circular Road. Competitive salary in-line with experience along with an attractive benefits package.

Successful candidates will provide excellent customer service by handling each query in a timely manner, taking and making a high volume of calls, closing sales, negotiating terms with insurers where necessary and communicating with senior management daily. Identifying any barrier to sales/renewals that arise and communicating these to the business. Paying attention to detail and ensuring customer information is correct and validated with each interaction. Previous experience in a similar sales or customer service role required... training and call scripting provided where necessary. Immediate /asap start for the successful candidate.

Core Responsibilities
• Through excellent customer service generating sales.
• Overcoming objections, closing sale.
• Chasing leads provided by the marketing team
• Updating customer information in line with GDPR guidelines and Compliance.
• Setting up client accounts and ensuring relevant customer documentation is accurate
• Processing renewals & Mid-term adjustments
• Answering incoming sales & customer service calls.

Qualifications

Grandfathered, APA or CIP qualified or working towards insurance exams.

Skills

CPD in line with Minimum Competency requirements

Proficient in Applied Systems - Relay an advantage

Understand GDPR & Data protection requirements

Experience A minimum of 3 years sales or customer service experience in a similar role required, sales training an advantage.

Language Fluent English (required)

Schedule Hybrid, Monday - Thursday 9am to 5.15pm, Friday 9am - 5pm

Interested applicants should submit cv and cover letter to Ann Keogh [email protected] or Sarah Bowe [email protected]

Campion Insurance and Halligan Insurances as part of the wider PIB Group are very mindful of the key elements which have contributed to our success – our loyal customers and dedicated employees. We encourage and provide our employees with the opportunity to further their education with CIP, ACII, MDI and QFA Exams. We believe that training and development is a continuous process and that all employees should be encouraged to further their professional development in areas that will benefit both the company and the individual. We are committed to employing dedicated and driven people from every background and we believe you will find this a rewarding place to work.

Department

Campion Insurance

Contract type

Permanent

Hours

Salary

Competitive
Dublin Ireland

Salary Criteria