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Customer Service Team Lead - Social Media Account Bang Rak

Teledirect Telecommerce (Thailand) Ltd.

Teledirect Telecommerce (Thailand) Ltd. Bang Rak Bangkok Thailand

1 month ago

#BeMore

Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX
• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage.
• World-class workspaces.
• Engaging activities and recognition programs.
• Strong learning and development plans for your career growth.
• Positive culture for you to #BeMore at work.
• Easy to locate area with direct access to public transport.
• Flexible working arrangements.
• Be coached and mentored by experts in your field.
• Join a global company, winner of hundreds of industry awards.

What is your mission?
• Provide mentorship, guidance, and career development to members of your team
• Lead a high-performing team... through an exciting transition to build problem solving, critical thinking, analytical, and technical capabilities which will enable the department to develop deeper, more scalable solutions
• Team management responsibilities for a team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise
• Establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results
• Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication
• Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions

Who are we looking for?
• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position
• Experience leading, inspiring, and motivating others to meet goals and metrics
• Possess project and resource management skills
• Strong communication and interpersonal skills
• Excellent decision making and analytical skills
• Excellent verbal and written communication skills in English and the language of supporting market
Bang Rak Bangkok Thailand

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