TELUS International designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions, and other managed solutions. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.

Website: https: //www.telusinternational.com

The Client Care... Administrator is responsible for providing administrative support to our clinical counselors (service

providers) within a fast-paced setting. Duties include assigning and rescheduling client cases, relaying confidential

client case information to counselors and other service providers, as well as answering calls and emails from service

providers and other internal customers.

Responsibilities

Coordinating case assignment:

Assigning appropriate service providers depending on the service requested and the client’s needs.

 Prioritizing case assignments based on level of urgency.

 Relaying confidential client information to service providers within time-sensitive standards.

 Communicating with service providers to relay updated client information and to request information

needed to service clients accurately.

 Continuing case assignment throughout all appointment booking processes.

Succeeding as a Client Care Administrator will require the following core qualifications and skills.

 Bachelor’s degree, community college diploma or equivalent post- secondary education.

 0-2 years customer service experience, preferably in a social service and/or office environment.

 Good communication skills and strong command over English and French.

 Excellent customer service skills.

 Flexibility to work shifts (including weekends, early, late shifts).

 Exceptional prioritizing and multitasking skills.

 Excellent interpersonal skills and ability to work in a strongly team-oriented environment.

 Solid written and oral communication skills, including the ability to communicate clearly to our clients

and colleagues.

 Strong computer skills including familiarity with Windows applications.

 Ability to work in a fast-paced environment with multiple time sensitive deadlines
India

Salary Criteria