Broxbourne, Hertfordshire

About Us

We're B3Living, a social business that helps people who are priced out of the housing market to find a home.

Our mission is to make a sustainable, positive change to the housing crisis for our customers and communities.

You'll find us working in Broxbourne and across southeast Hertfordshire, where we have 5,000 homes supporting more than 12,000 people.

We are now looking for a Compliance and New Homes Advisor to join our team on a full-time, permanent basis.

The Benefits
• Salary of £23,819 - £26,465 per annum
• 27 days holiday per year plus bank and public holidays
• Pension
• Cross organisational bonus scheme
• Personal development plan
• Option to buy and sell up to five days leave per year
• Flexible working policy
• Volunteering, emergency and parental leave options are available
• Disability confident employer
• Subsidised private medical insurance, flu jabs, employee assistance programme and paid sick leave
• Life assurance

This is a... brilliant opportunity for a customer-focused individual with excellent communication skills to join our dedicated organisation.

Youll be the calming presence that reassures our customers, ensuring they get the best possible service and can be worry-free about their homes.

Its not just our customers that we care passionately about, its also our employees. Thats why we offer flexible working options and an expansive benefits package, so theres something for everyone.

So, if you want to join a passionate team thats creating better futures for the people of Hertfordshire, then apply today!

The Role

As a Compliance and New Homes Advisor, you will assist our Compliance and Customer Service Teams, supporting our Net-Zero Carbon programme.

Providing support to our Customer Service Team, you will be the first point of contact for customers, contractors and other partners via phone, email, LiveChat and app, resolving queries, providing information and processing complaints.

You will also ensure any technical issues arising from newly built homes are managed to satisfactory completion and keep compliance data up to date.

About You

To be considered as a Compliance and New Homes Advisor, you will need:
• Experience of working in a customer facing role
• Excellent customer service skills
• Excellent communication skills on the phone, in writing and in person
• Good IT skills (MS Office and databases)
• Excellent attention to detail

Please note, for this role, you will be required to have a basic criminal record (DBS) check, which we will pay for.

The closing date for this role is 7th May 2023.

Other organisations may call this role Customer Service Advisor, Customer Care Advisor, Customer Service Representative, Customer Compliance Advisor, Customer Service Officer, Customer Care Executive, Customer Service Executive, or Customer Service Rep.

All our vacancies are open to flexible working arrangements, something we are really proud of. We believe in the benefits of a diverse workforce and strongly welcome applications from those currently under-represented in the organisation, including LGBTQIA+ (lesbian, gay, bisexual, transgender, intersex and asexual), people with disabilities and people from ethnically diverse backgrounds.

So, if youre looking to make a real difference as a Compliance and New Homes Advisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency
Botswana

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