We are Kaizen Gaming

Kaizen Gaming is the leading GameTech company in Greece and one of the fastest-growing in Europe, with the Stoiximan brand in Greece and Cyprus and Betano in Germany, Romania, Bulgaria, Czech Republic, Portugal, Brazil, Chile, Peru, Ecuador and Canada. Our aim is to leverage cutting-edge Technology in order to provide the optimum experience to those who trust us for their entertainment.
Let’s talk about the role

We are currently looking for a Key Account Manager that will be responsible for developing and managing the relationship with our high-value customers, aiming at driving customer engagement and loyalty.

What is in for you

• Manage a portfolio of Key Account customers;
• Build strong and sustainable relationships with key customers to ensure the highest level of retention, through understanding of customer drivers and motivations;
• Responsible for Key Account base growth, focusing on retention and reactivation;
• Respond to any day-to-day queries... requests and complaints and ensure they are handled in a timely and professional manner;
• Be available 24/7 for high-end, high-value players;
• Manage all aspects of the relationship with the player, including but not limited to hospitality events, daily/weekly/monthly communications, queries, contacts, and escalations;
• Ensure the smooth running and success of the events process;
• Set up rewards for high-value players according to company’s guidelines;
• Work closely with the wider CRM team to offer a world class gaming customer experience;
• Provide accurate weekly and monthly reporting on performance KPIs.

What you’ll bring

• Bachelor’s and/ or Master's Degree in Marketing/Business Administration/Management or other relevant fields;
• Excellent knowledge of Microsoft Office (especially Excel);
• Understanding of CRM tools and campaign planning;
• Good analytical & reporting skills;
• Customer-driven; Ability to react quickly to customer feedback and to adapt communication style based on customer needs;
• Fluent knowledge of Bulgarian (native level) and excellent command of English language skills;
• iGaming experience is a plus.

Kaizen Gaming Perks

💸 Competitive salary package and bonus scheme;

📚 LinkedIn learning account & continuous training;

👩⚕️ Health and life insurance for you and your family;

💰 Monthly allowance for lunch & commuting expenses;

🏃 A buddy will support you with your onboarding;

⭐Clear career paths and a developmental 360° feedback framework;

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Sofia Bulgaria

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