Ready for a new challenge? A fantastic opportunity has become available for a System Support Analyst On behalf of ENCIRC, Adecco are recruiting for a System Support Analyst to join the ever-growing, highly successful manufacturing plant in Elton, Chester. This role is open to Hybrid and Remote working Salary: £33000 - £36000 Benefits you'll love: Consolidation of bonus payment into basic pay in January 2024 Annual leave package, additional days holiday awarded for long service Free onsite gym for all employees Enhance Reward Platform with 100s of discounts at restaurants and retailers Employee Well-being benefits Social Club Pension scheme Employer Funded Health cash plan for claiming back money on routine treatments Health Insurance Options Accident Insurance Options Professional Development Planning with onsite HR team International organisation with plenty of opportunitiesWork Pattern: Mon-Thurs 8-5 Fri 8-2.30 Main Responsibilities The Systems Support Analyst is responsible for... providing support to the business for warehouse automation and connecting systems providing investigation and root cause analysis for any system issues. Creating and maintaining KPI measures and supporting the smooth running of the warehouse systems and automation. This will take the form of system governance and compliance to ensure that process and systems are being used as designed. Working with all the Automations System Controllers to provide a robust level of support for Autostore/SAP and other connecting logistics servers. Key Accountabilities: Ensure all work carried out is in accordance with Encirc Health & Safety operational procedures Identify and maintain system compliance dashboard and KPI's Second line support for all Autostore calls Manage local support tickets through Remedy Force support Portal. Weekly meetings to review calls and KPI's with TBA and ASC's Investigate and root cause any system issues escalated to 2nd line support Work with ASC Team to create daily/weekly/monthly scorecard and review Work with internal customers to ensure visibility and understanding of AW system performance Create and coordinate system testing in accordance with suppliers instructions, create visibility and maintain communication to all relevant departments Control the implementation of changes, and relevant training required, aligned to Training and Development Identify and implement innovative ideas for improvements to the warehouse operations. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions and approaches to problems Actively engage with the continuous improvement team and all activities around the role The Ideal Candidate Experience in warehouse systems essential and Autostore experience desirable Highly skilled at system analysis and reporting Proven ability to coordinate across teams Computer literate in word processing, spreadsheets & graphic packages Good written & oral communication skills Literate & numerate Knowledge of applicable legislation Experience with Autostore is desirable, but not essential Experience with Oracle SQL reporting is desirable but not essential ISTQB testing qualification or testing experience is desirable About the Company CONSCIOUS. DISRUPTIVE. WORLD-LEADING. These might not be words that would initially spring to mind when thinking about a company that makes glass, but at Encirc, we do things differently. We are charging ahead when it comes to decarbonising the industry, putting sustainability at the heart of what we do as a market leader in container glass design. Our three sites across England, Northern Ireland and Italy cover every stage of a bottle's lifecycle, from furnace to filling, producing more than 3 billion glass bottles and containers each year, many of which you'll find in your homes. We are the only company of our kind to offer a full 360 approach to the beverage supply chain, you won't find this level of service anywhere else. What exactly does this mean then? Well, we offer services throughout the supply chain, such as filling, warehousing and logistics. This means that the carbon footprint, and road miles, of our customers' products are massively reduced, so they're doing their bit for the planet too! Encirc is committed to creating a diverse and inclusive environment and welcomes applications from all sections of the community. Every applicant will be evaluated according to skills regardless of age, gender, identity, ethnicity, sexual orientation, disability, or religion
Elton Peterborough UK

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