Kia ora! Our Customer Care team is growing and we're looking for Credit Consultant - Collections to join our awesome Auckland team!

Is this your next role?

We're looking for the newest additions to our tight knit Collections team! You'll have ownership of your own ledger and work with internal departments to deliver first class customer service to every single one of your customers.

In this role, you'll deal with working a variety of stages of credit control where customer experience, outcome and the reputation of our brand is incredibly important.

Your day will include:
• Contacting customers with overdue accounts to make arrangements to repay arrears
• Loading and monitoring arrangements within the Heartland Bank's Collections systems
• Liaising with internal customers and external introducers to solve customer needs
• Answering incoming calls from the Collections queue, and calling customers.

In return, we can offer you a great opportunity to develop your career in banking... within a fun and supportive team!

Does this sound like you?

Above all else you believe in finding the best outcome for our customers and for Heartland. You've got excellent working knowledge of credit and collection best practice and all related legislative requirements. You like to take ownership of your work and can work to tight deadlines and juggle competing priorities with ease.

You've got a great sense of humour, you're a team player and have loads of initiative to drive results. You'll have:
• a passion for customer service
• some experience in Small Medium Enterprise (SME) Collections
• or experience in a bank or finance company
• a proven record of building strong relationships with customers and colleagues

A Bit About Us And What We Do

Heartland is an NZX/ASX-listed financial services group with big growth plans. Heartland owns both Heartland Bank in New Zealand and Heartland Finance in Australia. We provide award-winning savings and finance products to a diverse range of customers including business owners, farmers and retirees. Heartland's strategy is to digitalise everything we do, enabling us to provide customers with what they need in a scalable way. We can then pass those benefits onto the customer through faster service and better rates.

Can you see yourself here?

We're innovative and always evolving. We work together as one team and have big ambition. We're committed to creating a culture of inclusivity that celebrates our diverse backgrounds and supports the wellbeing of our people. We offer real opportunities for learning and career development. You can also drive change through our internal groups (including Manawa Whenua - our Māori group, the Rainbow Committee, Diversity & Inclusion Committee and our Green Team).

Some of our other benefits include:
• an excellent insurance package
• employee banking perks
• te reo Māori lessons
• sports teams including touch, netball and football
• daily breakfast, fresh fruit and Friday night pizza and drinks

Diversity & Inclusion

At Heartland, we're proud to celebrate the many characteristics that make each of us different. We are committed to improving the inclusiveness of our workplace, enabling our people to be authentic and helping us better understand and respond to our customers. We're a Living Wage Employer, a Hearing Accredited Workplace, and have the Rainbow Tick.

Heartland is an equal opportunity employer. We strongly encourage everyone to apply and we welcome everyone to the team. Please let us know if you need any adjustments throughout the application or interview process including a sign language interpreter or speech-to-text reporter. In your application, feel free to let us know what your pronouns are (for example, she/her, he/him, they/them etc).

Keen to learn more?

For an insight into life at Heartland, check out https://youtu.be/Sti0louBCw0video, our Instagram @heartlandbanknz or follow us on LinkedIn www.linkedin.com/company/heartland-bank-nz
Auckland New Zealand

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