Job description:

Do you have natural problem-solving skills?

Are you the household tech support?

Have you always been passionate about computers?

In this case, the 1st Line Support Analyst role that we have open could be the chance to kick start your career in IT and grow in a team that would support your development.

At Swan Retail, we have more than 25 years’ experience in the retail software industry, developing and delivering retail applications for hundreds of businesses. We are part of a bigger company ClearCourse, which has offices all around the UK and globally. This means that you have plenty of opportunities to progress your career or relocate. You could see yourself progressing into senior IT roles or branching out to other roles within the business such as Business Development, Consultancy roles, etc. depending on your passion, the sky is your limit at ClearCourse.

You will have access to the following competitive benefits package that includes life assurance... private medical cover, income protection, company pension and 25 days annual leave, as well as additional flexible benefits to suit your lifestyle and enhance your well-being.

The 1st Line Support Analyst role is the first point of contact for customers. You will be assisting our customers, via the telephone, emails, and tickets, and resolving issues relating to our EPOS System with efficiency and professionalism.

You’ll sit within a team of 12. The team members are a combination of 1st line and 2nd Line Support Analysts, a Supervisor, a Team leader, and a Customer Support Manager. This means you’ll have plenty of support and people nearby that you can ask for help.

This role is 37.5 hours a week and is based in our office in Waterlooville 5 days a week, office hours are between 8.30am – 5.30pm, Monday to Friday. There is a requirement for occasional out of hours remote work from home; bank holiday and weekend support will be required on a 1 in 4 rota basis once probationary period has been successfully passed.

A typical day would be to resolve customer issues and monitor, log and file incoming emails. You’d be carrying out initial trouble shooting for hardware issues. You could be reporting any concerns about a customer to a team leader or manager. The most important bit is to learn and understand our company’s products and services which will be the gateway to helping our customers efficiently.

To succeed, you’ll need experience in a customer facing role and experience and knowledge of using computers, preferably in a retail setting. Excellent customer service skills are a must. It would be great if you have experience in an IT Support role, but if you don’t have this experience, don’t worry, we would train you!

I appreciate that your CV may not be up to date, so just send whatever you have and apply now to kick start your IT career
Portsmouth UK

Salary Criteria