Job Type






Data Center Support Technician Paris


Oracle Paris France

1 month ago

Data Center Support Technician Paris

Preferred Qualifications

The next 5-10 years will see the software industry move away from on premise software solutions towards software delivery via cloud based services. Oracle number one strength is the size and strength of our software portfolio to which most of the business world is already addicted.

Our vision is to bring this to the Cloud from our app server and development tools to our dataset and people management software. We already have the core infrastructure that all of this is built on.

The future is about providing higher level services that companies can more quickly consume. Oracle poses an interesting concern for companies like Amazon, they are not worried about us catching them on the EC2 side, they are worried more about Oracle 's enterprise customer base and the unique opportunity to convert those customers to cloud.

Oracle plans to maneuver the entire company's tech focus to provide this.


Do the design/operation, racking, stacking, hardware break&fix and other activities in between sound exciting to you?

Are you interested in new challenges and being part of a newly created team working on critical projects?


An Oracle Data Center Technician will be the technical liaison between the technology teams and the Data Center Environment. You are able to troubleshoot and solve hardware issues. As a skilled troubleshooter on a wide range of technical environments and systems, you understand which issues to escalate to the appropriate resolver groups. You create and maintain documentation on hardware technologies you support. You understand all aspects of the equipment you support. You know how to innovate to best serve your clients but also know how to take direction when it is given, paying attention to all details involved. You would also be expected to improve some of the processes and introduce automation with aim towards simplification.

You are able to execute small projects on your own and work with your manager in planning and executing larger local projects.


About the candidate:
• Bachelor of Science degree in Computer Science, Information Systems OR equivalent work experience

Recent graduates are encouraged to apply if they can demonstrate interest and knowledge in the position and a willingness to learn on the job – gap year students also considered
• Experience in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000 server systems)
• Experience with data center M&E equipment
• Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems
• Experience working in a "mission critical operations" environment
• The position involves on-call which means you should have a driving license and be able to reach out to the Data Center site within 60 mins approximately
• The position has a physical component requiring the ability to lift up to 25Kg and may require working in cramped spaces or elevated locations
• Ability to speak confidently and to communicate clearly in a virtual environment
• Strong adherence to processes and be a Process Champion
• Good communication skills (oral & written) and ability to interact professionally with a diverse group of customers and staff
• Experience providing client-facing, direct customer support and service.
• Ability to work productively in remote cross-functional teams or resourcefully and independently as an individual
• Highly service-oriented, reliable, responsible, self-motivated
• Good English command

Required Data Center experience:
• Basic knowledge of data center design, including electrical and cooling plant & operation thereof
• Basic knowledge of airflow management (hot aisle, cold aisle, containment etc.)
• Rack, stack equipment including commissioning of new racks
• Strong structured cabling skills on fibre & copper (e.g. looming, term & test)

Required systems & hardware expertise:
• Systems administration (Linux and/or Windows Servers)
• Hardware repair, diagnosis & break / fix
• Networking fundamentals (DNS, TCP/IP, basic troubleshooting)
• IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO)
• Base Operating System Installs and configuration
• Core OS Services: SSH, Telnet, RDP, FTP, NFS, DNS, DHCP etc.

Role Responsibilities and Requirements:
• Act HW as support expert liaison to other technical teams & non-technical teams (e.g.: networking, compute, compliance, business operations)
• Understand internal customer problem and provide technical solution in timely manner
• Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware
• System board level repair and fault diagnosis to SLAs
• Planning and commissioning new rack positions
• Involvement with the design and commissioning of new whitespaces
• Structured cabling installation is a significant part of this position
• Keep up with the latest technologies and apply them appropriately
• Adherence to defined Health & Safety processes at all times
• Working as part of a multi-disciplinary team without friction
• Additional on premise work at customer locations maybe required

Is this the challenge you are looking for? If you meet the above requirements, WE WANT TO TALK TO YOU

This position involves working on shift rota including standby.

Employment for all candidates is contingent upon satisfactory background checks.

Location of job: Marseille

Detailed Description and Job Requirements

Define, design, and implement network communications and solutions within a fast-paced, leading edge database/applications company.

Perform performance trend analysis and manage the server/network capacity. React to potential problems using automation, scheduling, and monitoring tools -- escalating to management where appropriate. Participate in configuration and implement technical solutions to enhance and/or troubleshoot the system. Responsible for support documentation as well.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. 2-4 years of related experience in a medium to large network distributed and computing environment. BS in Computer Science or related field.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

Job: Information Technology

Location: FR-France

Job Type: Regular Employee Hire

Organization: Oracle
Paris France

Salary Criteria












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