GIS/Mapping Technical Support Analyst

Do you have a passion for technology and enjoy problem-solving? KOREC has an exciting opportunity for you!

We are seeking a GIS/Mapping Technical Support Analyst to provide technical support and training to our customers on mapping solutions. This is a home/office-based role, allowing you to work remotely or from any of our offices located in Dublin, Craigavon, and Limerick.

As a GIS/Mapping Technical Support Analyst, you will play a vital role in helping our customers get the most out of their mapping solutions. You will have the opportunity to work with cutting-edge technology and collaborate with a dynamic team to resolve customer issues.

As GIS/Mapping Technical Support Analyst you'll be responsible for:
• Provide technical support and training to customers on our mapping solutions
• Troubleshoot and resolve technical issues related to software and hardware
• Assist in the development and delivery of training programs
• Work... collaboratively with the KOREC Technical Support Team to resolve customer issues
• Communicate effectively with customers to identify and solve problems
• Maintain accurate records of customer interactions and transactions
• Stay up-to-date with new product developments and industry trends

Requirements
• Qualification or experience in the GIS/Mapping field (or similar) would be an advantage
• Knowledge/experience of the survey or construction/civils industry would also be an advantage, but not strictly necessary
• Strong IT skills and an aptitude for problem-solving
• Excellent communication and interpersonal skills
• Ability to work as part of a team
• A valid driving license

Why Join Us?

At KOREC we are committed to developing and promoting inclusive behaviours that create and sustain equality of opportunity, fairness, mutual respect, dignity and respect for all.
• Competitive basic salary in addition to performance related incentives
• Company car + Fuel card
• Tailored Induction & On-Going Training and Development
• 23 Days Holiday (plus bank holidays & service-related leave increases up to 30 days)
• Pension Scheme & Life Insurance
• Generous Employee Benefits Package
• Perk Box Benefits, Corporate Gym, Virgin Media discounts & Technology Purchase Scheme
• Employee Assistance Programme & Mental Health Resources Platform
• Investors in People Accredited & Investors in Wellbeing Accredited
• Cycle to Work Scheme
Ireland

Salary Criteria