Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of... a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The Alliance and Channels Senior Solution Consultant focuses on delivering value to Premier and Elite partners. In this role, you will be expected to provide pre-sales support; technical application, integration, and architecture advice; and ongoing communication of the latest ServiceNow solutions and capabilities. You will also lead our partners in building ServiceNow practices that deliver exceptional customer outcomes.

Additionally, you will be responsible for evangelizing ServiceNow mindshare to our partner community for them to adopt a ServiceNow-first approach, to sell effectively to their customers, and to extend the ServiceNow value proposition.

As a Senior Solution Consultant, you will:
• Create enduring relationships with partners—including senior leadership—to understand and support their go-to-market strategy and client pursuits.
• Create and execute plans to drive mind share of ServiceNow within the MSP partner communities.
• Identify and collaborate with partners on business development opportunities for market-differentiated offerings based on the ServiceNow platform.
• Provide oversight on, and ensure successful completion of, partner initiatives and any necessary RFx assistance.
• Take a lead role in managing and delivering technical enablement and pre-sales capabilities for Managed Service Providers (MSPs).
• Take a lead role in enabling partners to demonstrate the value of the ServiceNow platform and applications to our collective end customers.
• Drive usage of ServiceNow training tools, sales tools content, and information resources, including on-going updates of platform/application advancements.
• Acquire and expand working knowledge of the ServiceNow platform and associated applications with a focus on Domain Separation in support of our Managed Services partners
• Provide mentoring and training to peers and other colleagues within our organization.
• Collaborate, actively share knowledge, and promote best known methods amongst other ServiceNow Solution Consulting team members
• Travel for Partner, Customer, and Organizational activities up to 50%
• 8+ years of relevant experience.
• 5+ years of consulting or experience working with Managed Service Providers in both “Sell To” and “Sell Through” opportunities.
• Experience in procurement cycle.
• Working knowledge of modern web technologies and cloud computing.
• Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation.
• Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions.
• Talented at explaining complex topics clearly and concisely, and effective at providing practical guidance.
• Experience working in corporate enterprise and engaging at the CxO level.
• Superb problem-solving skills and logical thinking ability.
• Experienced with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations and team leadership.
• Undergraduate degree in Commerce, Computer Science, Engineering etc.
• A current ServiceNow certification (e.g. Certified System Administrator and/or Certified Implementation Specialist).
• Experience in any of the key subject areas, with a demonstrated history delivering consulting services:
• IT Strategy and Planning
• IT Operations and Management
• Customer Experience
• Employee Experience
• Low code and No Code
• Enterprise Architecture (Strategy, Planning, Standards)

Experience that will help you stand out:
• Experience developing on competitive platforms.
• ServiceNow platform development experience.
• Experience working with Alliance and Channel Partners in both “Sell To” and “Sell With” opportunities.

Qualifications
• 8+ years of relevant experience.
• 5+ years of consulting or experience working with Managed Service Providers in both “Sell To” and “Sell Through” opportunities.
• Experience in procurement cycle.
• Working knowledge of modern web technologies and cloud computing.
• Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation.
• Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions.
• Talented at explaining complex topics clearly and concisely, and effective at providing practical guidance.
• Experience working in corporate enterprise and engaging at the CxO level.
• Superb problem-solving skills and logical thinking ability.
• Experienced with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations and team leadership.
• Undergraduate degree in Commerce, Computer Science, Engineering etc.
• A current ServiceNow certification (e.g. Certified System Administrator and/or Certified Implementation Specialist).
• Experience in any of the key subject areas, with a demonstrated history delivering consulting services:
• IT Strategy and Planning
• IT Operations and Management
• Customer Experience
• Employee Experience
• Low code and No Code
• Enterprise Architecture (Strategy, Planning, Standards)

Experience that will help you stand out:
• Experience developing on competitive platforms.
• ServiceNow platform development experience.
• Experience working with Alliance and Channel Partners in both “Sell To” and “Sell With” opportunities.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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