The Legal Practice Council (LPC) is currently embarking on a process to fill a vacant position in the National Office, Gauteng, Limpopo, Eastern Cape, Mpumalanga, North West, Free State, Western Cape and Kwa-Zulu Natal Provincial Offices.

Minimum Requirements:

• Matric/Grade 12 Certificate;

• Law Degree;

• 4 years’ experience in Paralegal Services; Knowledge of Legal Practice Act, No 28 of 2014;

• Section 109 Regulations;

• Code of Conduct for all Legal Practitioners and Juristic Entities;

• All aspects of law e.g., Road Accident Fund Act, Criminal Procedure Act, Labour Law;

• Rules of the LPC;

• Court procedure and law of evidence; Financial principles.

Skills & Competencies

• Communication;

• Attention to detail;

• Interpersonal;

• Accuracy;

• Problem solving;

• Critical thinker;

• Deadline driven;

• Monitoring;

• Research;

• Integrity;

• Time management;

• multi-tasking;

• Report Writing;

• Team player & ability to work under pressure.

Key... Responsibilities

• Assess complaints received by the National Office;

• Capture and update all complaints received via email, walk-ins and telephone;

• Gather and access all relevant information and documentation to evaluate the complaint;

• Identify any additional information relating to the complaint;

• Evaluate the complaint;

• Refer first time complaints to the provinces;

• Prepare memo identifying problems and solutions;

• Draft letters of response;

• Dismissal of complaints, prepare memo until such time as the appeal tribunal is operational;

• Prepare and update complaints and walk-in register;

• Follow-up and monitor referred complaints;

• Respond and acknowledge complaints received and referred to province;

• Identify complaint pattern;

• Attend to walk-in clients relating to complaints;

• Ensure that all walk-in client information is captured on the walk-in register from other departments;

• Prepare and update the judiciary reports;

• Monitor and report on the outcome of judiciary referral matter;

• Alert Senior Manager of delays in judiciary matters;

• Prepare and update the litigation reports;

• Assess and notify provinces of matters that need updates;

• Assist in preparing reports for DOC meetings;

• Alert Senior Manager of delays in reporting;

• Attend to telephonic enquiries from the public and legal practitioners;

• Advise public and members on complaints;

• Attend to consultations with the public and legal practitioners;

• Advise legal practitioners on current rulings and guidelines
Gauteng South Africa

Salary Criteria