About our client:

Our client is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organizations

Workplace:

Valetta, Malta Island (relocated position)

Main activities:

The Dynamics CRM Techno-Functional Consultant is a core team member of Microsoft Dynamics 365 centred solutions. The consultant will be involved in the business processes and solution design and will be hands-on configuring and customizing the implementation of Dynamics CE solutions working with both onshore and offshore development teams. The position may require business travel.

The team is focusing on advisory, implementation, and support services that relate to the implementation and subsequent maintenance of Microsoft Dynamics 365 (CE, F&O, BC) projects. This will include the delivery of these systems and also engagements relating to Independent Programme Assurance where third parties are delivering such programs.

This is a dynamic and exciting opportunity to join a... growing new business area within an established and market-leading firm.

Technical knowledge & Responsibilities:

The CRM Techno-Functional consultant will work with the Consulting Services department to implement various modules of Dynamics CRM working closely with client teams and business stakeholders:
• Organise, execute, manage, and document workshops, meetings, and requirements sessions with the client representatives, project stakeholders, business analysts, and consulting team;
• Interface effectively with other members of the consulting team to arrive at best-in-class solutions, and provide a sustainable and scalable solution architecture and application to meet client's requirements;
• Deliver high-quality business and software solutions & services to clients ensuring the implementation of best practices based on Microsoft Dynamics standards and supported configuration/ customizations;
• Ensure completeness in meeting business requirements and take accountability for project deliverables including and not limited to the project documentation, solution design, performance, reliability, testing features, etc;
• Deliver all consultancy and configuration work according to our project methodology, ensuring that all software applications are implemented successfully according to the SLA: on time and on budget;
• Maximize usage of OOB features and provide technical design or develop/customize solution approach for identified gaps;
• Contribute to activities as required including technical presales, building demos, and proof of concept solutions for various client presentations; Proactively skilling up on new versions and technology stack to be future-ready;
• Work on the creation of Dynamics 365 solutions and industry templates;
• Meet and exceed customer expectations of business knowledge, skills, and behavior; Be a trusted advisor for our clients and help to provide solutions that can be upgrade ready;
• Proactively identify business/ project/ technical/ support risks and provide suggestions to mitigate or communicate as necessary;
• Proactively communicate progress updates to relevant parties both formally and informally;
• Support practice development activities such as defining, solutioning, and configuring industry-specific solutions; Be an active member of technical and design working groups within the practice;
• In all activities, ensure timely completion of internal processes and mandatory training;
• Drive for process improvement, feature reusability, and other initiatives to maximize efficiency in delivery;
• Carry out additional duties as may occur from time to time as instructed and agreed by the management team or supervisors;
• Provide guidance and mentorship (technical/professional) to groom other team members;
• Represent the Microsoft Business Solutions team in a professional and positive manner at all times.

Skills and Qualifications
• A University graduate with a relevant degree within a computing or business discipline;
• Microsoft Dynamics CRM Certifications (2016, D365) are desirable;
• Strong functional knowledge and understanding of Microsoft Dynamics CRM covering a wide spectrum of industries and sectors;
• Minimum 6+ years of relevant and proven end-to-end implementation experience in Dynamics CRM configuration, customization, standard or customized workflows, dashboards, forms, views, integration, plugin development, and report development is a must;
• Detailed knowledge and understanding of all areas within Customer Engagement including Sales, Marketing, Customer Service, Field Services, and Project Service Automation;
• Working knowledge of the Power Platform (Power Apps, Automate, Power BI);
• Good understanding of Dynamics 365 Common Data Service and Common Data Model including the customizations and development of Business Data Models for different solutions;
• Good understanding of Microsoft Dynamics CRM Accelerators, industry templates, and add-ons.

Experience and Background
• Proven track record of successful maintenance or end-to-end implementation of a number of solutions for medium/ large customers, preferably across a number of business verticals (e.g. healthcare, finance, insurance, etc.);
• Proven ability to develop a clear understanding of clients' needs and the ability to incorporate them into a solution following an effective design approach;
• Experience in consultancy roles in software delivery;
• Experience in a delivery-orientated IT environment using waterfall, agile, and DevOps methodologies;
• Adept at business requirement analysis, solution design, development, system verification, and deployment strategies;
• Ability to see the bigger picture and suggest solutions both within and outside the current implementation;
• Experience in the creation of demos, and supporting pre-sales activities is an advantage;
• Business process mapping, Fit Gap analysis, work package estimation, work breakdown structure, modeling, and documentation knowledge;
• Excellent understanding of Dynamics CRM DB Schema and Business Data Model including the customization and development of Business Data Models for different solutions;
• Broad understanding of software development lifecycle, development management, release management, data migrations, cut-over planning, and hyper care support;
• Knowledge of Azure DevOps & CI/CD is a plus;
• Knowledge and understanding of the .NET framework including extensive experience writing ASP.NET and C# code (not just limited to plugins/custom workflows) is a plus.

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Valletta Malta

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