• Mandated to provide industry-leading support quality and carry out Level 1 and Level 2 operations for all IT enterprise services
• Active Directory, Microsoft Office 365, SharePoint, SCCM, anti-virus, Avaya, Alcatel, file sharing, printing and mobility
• Active Directory, Microsoft Office 365, SharePoint, SCCM, anti-virus, Avaya, Alcatel, file sharing, printing and mobility
• cross-skill and cross-support some banking applications including – but not limited to – BEAM Net, StorQM, FNS, PowerCard, ARX, ServiceNow, NBC system(s), GDT system(s) and MoEF system(s).
• Request Fulfillment, Incident Management, Problem Management, Change Management, Knowledge Management
• Deliver outstanding Level 1 and Level 2 IT enterprise service support to all J Trust Royal employees in line with Technology disciplines
• Deliver outstanding support quality in line with Service Level Requirement (SLR) and Service Level Agreement (SLA)
• Deliver effective desk site support and troubleshooting for all IT... hardware and software
• Interact and coordinate with J Trust System Level 1 and Level 2 support groups to provide seamless Employee Experience
• Maintain highest level of Employee Experience and build great working relationship with stakeholders
• Escalate in a timely manner and provide assistance to Service Manager in handling major incidents when and where required
• Manage the availability and provision of technical support in the event of system or infrastructure changes
• Adhere to Technology policies & standards and follow processes, guidelines & work instructions at all time
• Other operational BAU tasks assigned by line manager
Phnom Penh Cambodia

Salary Criteria