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Regional Customer Experience Manager (f/m/d) – fixed-term 1 year Vienna

Boehringer Ingelheim

Boehringer Ingelheim Vienna Austria

2 months ago

THE POSITION

The Customer Experience (CX) Manager (f/m/d) is a core role mainly responsible for translating our global digital marketing strategy to ROPU, adjust and implement it in close internal collaboration. In this role, you will ensure the optimal implementations of new technologies, follow the performance of platforms and channels, deliver insights, and provide guidance and support to OPUs. You will work with close collaboration with regional brand teams understand TA's needs and provide clear guidance in regards to the relevant channels.

Tasks & responsibilities
• Implement digital marketing strategy based on Go-to-Market global framework
• Ensure availability of all channels, platforms at the OPU's and permanently enhance/optimize customer/user experience with collaboration with local CX managers
• Ensure customer insight management providing regional brand teams with adequate input regarding customer insights
• Contribute to the change management process related to digital... transformation, e.g. by developing and implementing training and engagement initiatives
• Identify, assess, communicate and get buy in for innovative ideas, solutions and products related to digital marketing.

Requirements
• Profound experience as Digital Marketing Generalist with hands-on digital implementation experience within pharma or digital agencies
• Great digital savvy paired with project management skills and mind-set
• Experienced working in cross-functional teams and complex environment
• Business fluency in oral and written English is required

Your Benefits
• Flexible working time models/home office depending on the position
• Additional off-days (bridge-days) for more leisure time
• Staff restaurant with a variety of lunch options for your daily well-being
• Position specific training opportunities for your personal and professional growth
• Comprehensive health promotion, sustaining your health in the best possible way

The minimum gross annual salary according to the collective bargaining agreement for this position is EUR 39.625,32 (full time). For the actual salary the industry benchmark as well as your qualifications and experiences are taken into consideration.

WHY BOEHRINGER INGELHEIM?
• Work with us on the health of humans and animals - do something meaningful!!
• As a family-run company we offer long-term and stable jobs and value sustainability
• We offer you an innovative working environment and a responsible and versatile tasks
• Work in Vienna Meidling together with more than 3,080 employees on international projects. A team of over 40 nationalities is waiting for you!
Boehringer Ingelheim is an equal opportunity global employer who takes pride in maintaining a diverse and inclusive culture. We embrace diversity of perspectives and strive for an inclusive environment, which benefits our employees, patients and communities.

WE ARE LOOKING FORWARD TO RECEIVING YOUR APPLICATION ONLINE!

By uploading your application documents via our application portal, we can treat your data confidentially and in compliance with the GDPR.

Do you have any additional questions about the position? Your HR Recruiting Manager for this position is Martina Prenn.

On our career site you will find further interesting information about us as an employer as well as information about the application process or our diverse divisions. Take a look behind the scenes and get an insight into our day-to-day business.

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Vienna Austria

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