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The primary responsibility of the role includes (but is not limited to) :
• Champions service performance within the branch (queue management, complaint handling, customer experience).
• Approve, Review and Audit Teller and Related Branch Financial Transactions (End of Day Financial Transaction Checking, Balancing, Reconciliation, etc.

in order to Prevent and Detect Fraud and Errors.
• Staff Capacity planning (staff leave administration & relief arrangements).
• Comply to Bank's internal control and procedures.
• Ensure Self-Audit Check is carried out diligently as required.
• Relief functions as and when required (BM).
• Oversees the Day to Day Activities of Subordinate Tellers and Customer Service Executives.
• Train and coach Tellers and Customer Service Executives.
• Represent HLB in relationship building with community.
• Process improvement and cost down initiatives.

The successful candidate should be... able to demonstrate the following selection criteria :
• Minimum Diploma / Degree Holder. SPM / STPM with related working experience.
• Service Oriented Mindset.
• Strong Cross-selling experience.
• Banking operations, knowledge in FSA, ECM, ABM Rules, BASEL II.
• Good interpersonal and communication skills.
• Strong organization and planning skills.
• Related working experience in Branch Banking Operations.
• Required Certification / Licensing : PCE (general) and PCE (life
Kuala Lumpur Federal Territory of Kuala Lumpur Malaysia

Salary Criteria