City Computing Limited has become part of the Velocity Solutions Group. Together, we provide a range of services helping clients to focus on their core business, while to increase their effectiveness and lower their operating costs. While City Computing Limited integrated with the Velocity Technology and Velocity Solutions to continue the providing of the excellence in each area of the IT operations and conform to the best practice standards to ensure optimal reliability, performance and maintainability in the IT systems of our clients.

The Velocity Solutions Group was established in Hong Kong since 1998 and has grown to become one of the leading providers of IT services throughout Asia Pacific, Europe and North America. We helps our clients to manage and enhance their technology investments and operational environments. We also helps clients to implement new business system and launch new services. We are IT professional, specialized in IT infrastructure, cybersecurity solutions ... technical supports like IT managed services and application support services.

This is an opportunity to join a dynamic and modern IT support and services organization that is currently experiencing regional and international growth. This role is an excellent opportunity for exposure to a global client base, a diverse technical environment and the opportunity for personal\professional growth and career development.

Responsibilities
• Ensuring the timely response for services provided to our clients at or above targeted quality levels or Service Level Agreements
• Monitor and review client support response and improve communications and standards
• Maintain excellent communications with our client service requests and deliver continual high standards of service
• Ensure delegated tasks and duties are carried out in a proper and timely manner
• Follow up with clients to identify areas of improvement
• Collaborate with Technical Services to identify areas of improvement for processes / policies / workflows

Requirement
• Bachelor’s degree holder in Information Technology, Computer Science or equivalent
• Minimum 5 years experience working in a Tier2/3 IT helpdesk and support environment
• Minimum 2 years experience working in the SUPPORT team management role
• Good analytical skills with objective thinking and a strong willingness to initiate and drive changes across all levels
• Strong client service and detailed mind, assertive and result-oriented; able to follow through with tasks until completion independently
• Demonstrated strong presentation skills with a high degree of maturity and sense of responsibility
• Good interpersonal skills and communication skills in both English and Cantonese
• Microsoft Certified Professional qualifications are beneficial

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Hong Kong

Salary Criteria