JLL Cyberjaya Selangor Malaysia
2 months ago
Responsible in managing the soft services related scope including cleaning, F&B services and mail room operation.
Assist the Account Manager in providing site facility management (soft services operation), HSE management, procurement & vendor management and Helpdesk management.
• Facility Management (Operation & Maintenance)
• To assist in the implementation of operation related standards and procedures related to soft services operation.
-To ensure that all cleaning operation, F&B services and mail room operation are as per standards with superior customer service management. Minimizing the risk of HSE related issues and interruption to site operation.-Manage the expectation of GMP, HACCP, FDWS & HSSE from client.-Review stock levels of the required inventory of consumables (cleaning, vending, etc.) on site.-Overall planning of manpower, schedule and services to related scope to ensure the quality services are provided. Regular toolbox and inspection to the team and site... operation-Recommend continuous management initiatives and energy management plan-Managing ad-hoc soft services related projects-To submit relevant reporting data and ensure timely submission to Facilities Manager-HSE Management-To ensure the site provision of safe working environment and compliance to HSE standards-Work closely with HSE Executive in overall planning, executing and delivering HSE procedures to all activities at site-Procurement & Vendor Management-To conduct performance assessment of the soft services vendors and ensure the delivery are as per agreed SLA/KPI-To assist the Facilities Manager and ensure vendor procurement processes are in in compliance to both Client and JLL guidelines-Helpdesk Team Management-To prepare the job description for Helpdesk Administrator and ensure the SLA/KPI are adhered to with superior customer service management
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