Experience Engineer

About The DoSeum (www.TheDoSeum.org...

The DoSeum is San Antonio’s only museum exclusively devoted to children ages 11 and under. As the city’s premier resource for early learners, their caregivers, and their educators, we cultivate innovative thinkers capable of mastering the opportunities of tomorrow. Featuring more than 100,000 square feet of interactive exhibits— both indoor and outdoor—The DoSeum promotes constructivist, inquiry-based learning related to STEAM and early literacy. Our mission is to grow curious minds, connect families and transform communities through joyful learning and discovery.

JOB SUMMARY

The DoSeum is seeking an energetic, team-oriented individual who will promote joyful learning and active discovery through a variety of meaningful interactions with museum Guests. The Experience Engineer will engage learners of all abilities—and their caregivers—in The Doseum Experience, fostering educational play and inquiry- based learning in the museum’s galleries. Additional duties will include: professionally addressing Guest questions and comments; troubleshooting and re-setting exhibition technology; light cleaning and resupply of exhibition spaces; selling general admission and special event tickets, as well as memberships; leading educational programming for families, school groups, and/or DoSeum camps; and documenting opportunities for improvement.

As part of the office of Gallery Facilitation & Experiences, the Experience Engineer role serves as a primary face and voice of the organization. Successful candidates are personable and approachable, project positive energy, present in the moment, creative, and must have strong people and problem-solving skills. They are respectful to Guests and fellow Staff. Prior experience working with young children is highly valued, as is the ability to play with confidence and without hesitation. Delivering authentic, memorable, and delightful experiences for every learner is key to the position’s success. Reporting to the Managers, Gallery Operations & Gallery Education, this is a part-time, hourly, non-exempt position which will be paid based on the hours worked.

The Experience Engineer role is a part-time position of 20 – 23 hours per week.

ESSENTIAL RESPONSIBILITIES

Education
• Facilitate caregiver/child interactions throughout museum galleries and outdoor spaces, fostering curiosity and learning through play.
• Lead educational programming based on established curricula, including gallery-based activities with families to school visits and DoSeum camps.
• Build a solid foundation in understanding children’s developmental stages, learning theory, and best practices in terms of promoting child/caregiver interactions; able to engage all learners and adjust to their needs.
• Interact with museum Guests to ensure an educational and delightful experience.
• Encourage the exploration of exhibits and props in new and meaningful ways.
• Work closely with the Education staff to stay abreast of current in-house programs, facilitation strategies, and exhibition updates/schedules.

Guest Service
• Contribute to a safe, positive, and fun work atmosphere, prioritizing decisions in order of safety, courtesy, area cleanliness, and efficiency.
• Greet all DoSeum Guests in a friendly and professional manner, while delivering outstanding service to all.
• Learns and utilizes DoSeum shared language to promote inclusivity and belonging.
• Staff DoSeum front desk, selling general admission tickets, special event tickets, and memberships, and associated cash handling duties.
• Administers a series of opening and closing procedures to ensure the building is show-ready.
• Adheres to a rotation through multiple positions or a single gallery assignment depending on the needs of the operation.
• Ensures all exhibit elements are working correctly, troubleshoots as necessary, and reports malfunctions and maintenance issues.
• Ensures spaces are clean and appropriately stocked at all times, disposing of trash, wiping down surfaces, and arranging props as needed.
• Empowered to address and resolve Guest concerns and complaints using the LAST service recovery model.
• Empowered to address safety and cleanliness issues, reporting them appropriately.
• Masters point-of-sale and exhibition maintenance systems, including Altru and MERIT.

OTHER DUTIES AND RESPONSIBILITIES
• Project a positive attitude toward the organization and co-workers. Model and ensure that actions, appearance, attitude, and attendance are at a level suitable for the organization.
• Serve as a positive and dynamic team player and leader—outwardly and obviously friendly—to foster intra- and interdepartmental work and relationships.
• Attend all trainings assigned and pertaining to the position, and adhere to standards and practices established in DoSeum policies, protocols, and standard operating guidelines.
• Travel locally as needed.
• Perform additional duties as required or requested.

MINIMUM QUALIFICATIONS
• High school degree or GED required. Bachelor’s degree in education or equivalent is preferred. Will consider candidates actively enrolled in and pursuing bachelor’s degree.
• Fluent in Spanish, including the ability to read, write, and communicate with guests highly desirable but not required.
• A declared interest in and enjoyment in working with/teaching young children is a must. Successful experience working with children needed (e.g., experience as a teacher, camp counselor, informal educator, daycare staff, etc.).
• Able to work with large number of children / parents / chaperones / teachers visiting the museum or at an off- site educational event.
• Must be enthusiastic, approachable, confident, creative, and present in the moment, with a good sense of humor and ability to play without hesitation.
• Ability to learn point-of-sale system.
• Comfortable and familiar with computers—both Mac and PC—and with technical hardware (e.g., projectors, cables, monitors, remotes, solid state players, etc.) or willingness and ability to be trained.
• Must be able to work a flexible schedule, including weekends, holidays, and occasional evenings.
• Valid driver’s license and reliable vehicle available for local travel.
• Or equivalent combination of education and experience.

KNOWLEDGE, SKILLS, and ABILITIES

To perform the job successfully, an individual should demonstrate the following:
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views;

Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Attention to Detail & Adaptability – Self-motivated and manages competing demands; Strives to improve or meet a standard of excellence; Able to deal with frequent change, delays, or unexpected events; Asks for and offers help when needed; Ability to work in a complex organization, working with all museum team members while demonstrating flexibility and willingness to negotiate and compromise; Flawless attention to detail.
• Analytical, Problem Solving, & Organizational Skills - Gathers and analyzes information skillfully and can efficiently execute on multiple priorities/plans/ideas; Ability to meet critical objectives while considering the impact of those decisions and activities on the ability to achieve long‐term goals.
• Verbal & Written Communication; Interpersonal Skills - Strong writing and editing skills; Strong listening skills;

Keeps emotions under control, remaining calm and focused.
• Ethics & Judgment - Treats people with fairness and respect; Tactfully approaches others, works with integrity, and exhibits sound judgment; Ability to make constructive and respectful choices about personal behavior and social interactions based on consideration of ethical standards, safety concerns, social norms, the realistic evaluation of consequences of various actions, and the well-being of self and others; Upholds and demonstrates DoSeum values.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Flexible working hours; requires working weekends, days, and evenings.
• Variable exposure to noise, weather, and elements.
• Constant working with the public and employees.
• Ability to lift up to 25 lbs.

APPLICATION PROCEDURE

Submit resume, the names of three references and cover letter indicating interest and qualifications to hr @thedoseum.org. Please reference “Position: EXPERIENCE ENGINEER” in the subject line.

The above statements are intended to describe the general nature of work performed by the EXPERIENCE ENGINEER. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of this position, which can be revised real-time at the discretion of the Cheif Program Officer. The DoSeum is an equal opportunity employer.

Job Type: Part-time

Pay: $14.70 per hour

Schedule:
• Day shift
• Holidays
• Weekend availability

COVID-19 considerations:
All DoSeum employees are required to wear face masks until further notice.

Work Location: One location
San Antonio TX USA

Salary Criteria