Our client seeks a Service Desk Engineer to join their team.
Role Profile: You will support the business providing first and second line IT support the Group. Working as a Service Desk Engineer, your responsibilities of the role will grow and adapt to changing needs.
Key Responsibilities:
• Provide first and second line IT desktop support for users and infrastructure;
• General IT questions
• Software / Application patching
• Configuring laptops, mobiles, screens and printers
• Support VIP's in the local office
• Setting up new users, including providing Technology Inductions
• Removing employees from the system when they have left the organisation
• Administration of Office 365, Azure, Intune and conditional access
• Server admin tasks - file permissions etc.
• Be the eyes and ears on the ground for all IT issues
• Support the wider IT group with local IT queries impacting local officesEnsure all local IT security policies are adhered to
• Completion of daily, weekly, and monthly... tasks including backups, procedures, and reporting
• Assist with the running of procedures across a wide spectrum of IT systems
• Undertake general IT administration duties
• Help ensure IT documentation is maintained and up to date
• Provide on-call support for business-critical issues
• Ensure compliance with company standards, policies and procedures

Key Skills and Experience:
• Good working knowledge of Windows 10 and Microsoft Office 365
• Experience configuring and maintaining Windows Server 2019
• Knowledge of VMWare and Hyper-V platforms
• Good working knowledge of Active Directory, Azure Cloud services, Endpoint management and Intune
• Good working knowledge and experience of managing backup systems.
• Ideally we would also like you to have the following experience but this is not essential;
• ITIL V4 Foundation
• Office 365 Administration qualified
• Microsoft 365 Mobility and Security qualified
• ServiceNow certified
• ITIL experience
• Personal attributes which would be seen in the ideal applicant include;
• Good verbal and written communication skills
• Self-sufficient & self-motivated
• Ability to work independently and also as part of a team
• Strong work ethic
Douglas Isle of Man

Salary Criteria