IT Application Support - Job OpportunityRole: IT Application SupportLocation: North Wales - HybridOur client, a specialist SaaS provider, are looking for an IT Application Support Engineer to join their service team on a hybrid basis.You will be responsible for providing high quality application support to both customers and internal project teams with application configuration and deployment.IT Application Support Skills / Background -* Previous support desk experience* Experience with a call logging application* Microsoft Office package* SQL queries* Oracle/MSSQL databases* MS SharePoint* Out of hours on call rotaIT Application Support Role Responsibilities -* Log and progress support tickets* Deploy and update applications* Investigate and resolve 1st line support issues* Move into 2nd line support* Ensure that support incidents are handled within SLA* Escalate issues to the Support Supervisors* Monitor application performance* Serve customers and support internal teams* Liaise... with the test and development teams for resolution of application bugs* Maintain and update existing support documentationCompany Benefits -* 25 days annual leave + bank holidays* Company pension scheme* Life Assurance* Income protection* Medical Cash Plan* Staff Discount Scheme* Internal and external training and development, supporting both personal and business developmentThis is a fantastic opportunity to work with an exciting business who are at the forefront of its industry. Please contact Callum Stainer on or email for more information
Holywell UK

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