Greenfield IT Recruitment
Greenfield IT Recruitment Holywell United Kingdom
2 months ago
IT Application Support - Job OpportunityRole: IT Application SupportLocation: North Wales - HybridOur client, a specialist SaaS provider, are looking for an IT Application Support Engineer to join their service team on a hybrid basis.You will be responsible for providing high quality application support to both customers and internal project teams with application configuration and deployment.IT Application Support Skills / Background -* Previous support desk experience* Experience with a call logging application* Microsoft Office package* SQL queries* Oracle/MSSQL databases* MS SharePoint* Out of hours on call rotaIT Application Support Role Responsibilities -* Log and progress support tickets* Deploy and update applications* Investigate and resolve 1st line support issues* Move into 2nd line support* Ensure that support incidents are handled within SLA* Escalate issues to the Support Supervisors* Monitor application performance* Serve customers and support internal teams* Liaise... with the test and development teams for resolution of application bugs* Maintain and update existing support documentationCompany Benefits -* 25 days annual leave + bank holidays* Company pension scheme* Life Assurance* Income protection* Medical Cash Plan* Staff Discount Scheme* Internal and external training and development, supporting both personal and business developmentThis is a fantastic opportunity to work with an exciting business who are at the forefront of its industry. Please contact Callum Stainer on or email for more information
Jobs in Holywell United Kingdom
IT Application Support Holywell jobs
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