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Contract Systems Analyst (Bid Ref 43891-1) Hong Kong

Infotech Services

Infotech Services Hong Kong Hong Kong

2 months ago

• Serve a contract assignment under InfoTech's headcount, full-time second to serve a client with the public sector;

Project Nature:

(T26) System Maintenance & Support of Centrally Managed Messaging Platform (CMMP) and Implementation of CMMP Wider Rollout (CMMP WR) project -

CMMP and CMMP WR is a new platform built by OGCIO to replace the Government's current decentralised email system in order to enhance the ability in tackling the increasing cyber security risks, utilise computing resources optimally and increase operational efficiency of the Government.

Job Description:

(T26) - Providing liaison and coordination services with different stakeholders during different project phase including system Analysis and Design, Implementation, Testing, Rollout, System Nursing and Production Support.
• Assist in supporting all procedure and functions related to Bureau/Department to migrate their email system from Notes email system to CMMP WR service.
• Provide front line technical support... to end user enquiry and problem of CMMP and CMMP WR
• Working outside office hours and providing on-call production support.
• Performing any work assigned by supervisor.

Yrs of Total Post-Quali Exp 4.0 Requirements - 2 years of working experience in client liaison and project coordination of large scale project is preferred.
• Minimum of 2 year of working experience in System Analysis and Design, Implementation, Testing, Rollout and System Nursing of messaging system.
• IT security experience in enterprise grade system is preferred.
• Holder of valid certification in project management or IT service management, such as ITIL Expert, PMP and PRINCE2, is preferred.
• Experience on messaging system support, customer relation and client rollout are preferred
• Fluent verbal and written communication in both Chinese and English is required
• Working experience in HKSAR Government is preferred.

Technical Skills:

. At least 2 years' experience in System Implementation and Maintenance/Support (SIM);

. 1 year's experience in Microsoft Active Directory Administration (ADA) is an advantage;

. 1 year's experience in Confidential Mail System (CMS) is an advantage;

. 1 year's experience in Lotus Notes Mail Admin. & Technical Support (LNM) is an advantage;

. 1 year's experience in Project Management Professional (PMP) (PMP) is an advantage.

Non-technical Skills:

. Good spoken English is a must;

. Good written English is a must;

. 2 years' experience in customer service (CLS) is an advantage;

. Good coordination skills is an advantage;

. 1 year's experience in customer relations (ECR) is an advantage;

. Good Putonghua is an advantage.
• Bachelor's degree/Higher Diploma in Computer Science, IT or equivalent;
• At least 4 years' post-qualification experience in which at least 1 year's relevant experience in a similar post and in a comparable capacity
Hong Kong

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