Parts Interpreter Operations Support Apply now Job number:884417Work type:Permanent - full timeLocation:PerthCategories:Parts, Operational Support Services, Customer Service WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes. Reporting to the Operations Manager, the Parts Interpreter will play an integral part in supporting our regional branch network from Perth. You will be accountable for receiving and processing customer orders for Caterpillar parts and managing general enquiries via phone and email while ensuring accuracy and timeliness of processing for continued customer loyalty and the utilisation of WesTrac as a preferred supplier of Caterpillar parts. You... will possess the ability to interact with our customers and deliver a high level of customer service by responding promptly to our customer inquiries and resolving customer requirements, issues, or complaints. You will have the ability to interpret technical parts enquiries utilising expert technical and Caterpillar/Original Equipment Manufacturer (OEM) systems knowledge as well as working in collaboration with your branch colleagues to ensure a great customer experience. Location: Perth based in South Guildford, however you have the opportunity for site visits and providing leave coverage to our Kalgoorlie and Port Headland Branches. Some travel will be required during these periods. Roster: 5:2 Monday to Friday 48.75 hour/week (your roster will include working on public holidays) About You: Previous experience within a similar customer service role Excellent customer service skills with the ability to build and maintain successful working relationships Demonstrated problem-solving skills with the ability to understand and resolve problems. Excellent time management skills and the ability to manage multiple tasks in a high-pressure environment High level attention to detail with demonstrated data entry experience Excellent communication skills What we offer: Opportunity to get a $3,000 referral bonus as part of our Recommend and Spend program Job security with a consistent pipeline of work Unrivalled training and development via The WesTrac Institute Family-friendly, Perth-based rostered work - Stay home every night Fantastic team environment and inclusive work culture Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options If you are interested in taking your career to the next level with WesTrac click the ‘Apply’ button today! Relocation and Visa sponsorship assistance can be offered to candidates in Australia and Overseas. WesTrac Pty Ltd is committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates. WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality. Advertised: 15 Mar 2023 W. Australia Standard Time Applications close: 14 Apr 2023 W. Australia Standard Time Back Apply now AddThis Sharing Buttons Share to WhatsAppWhatsAppWhatsApp Share to LinkedInLinkedInLinkedIn Share to Email AppEmail AppEmail App Share to Copy LinkCopy LinkCopy Link
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