We are looking for a reservation consultant to join a growing travel company based in Edenvale, Johannesburg.

Your Key Job Responsibilities Will Include

Manage day-to-day booking enquiries

Process payments and issue tickets, vouchers, and other travel documents

Manage customer accounts and keep accurate records of all transactions

Communicate with operations and marketing team proactively about what you need from them to achieve your goals

Follow due reservations process and ensure accurate input of information

Work with suppliers to ensure smooth operations

To attend travel trade shows (if relevant) and other industry functions as necessary to continually research & develop products and relationships

Attend webinars, conferences and other educational tours

Suggest suitable travel/accommodation/flight options that best match clients' needs

Book tickets, reserve accommodation, organize rental transportation

Manage all financial aspects relating to booking procedure

Offer... and promote different services and offerings

Build relationships with key suppliers through email and phone contact as appropriate

Handle clients'requests/emergencies while they are on tour

Note
• Must be a SA citizen or permanent resident
• Must live within 15km of Edenvale
• Must have your own vehicle or reliable transportation
• Must have worked for at least 2 years dealing with online reservations booking systems or as a tour consultant

Please email your CV to ****** with 'Reservations Consultant' in the subject line. If you do not hear back from us within 7 days, please consider your application unsuccessful.

Requirements

Personal attributes required:

Proficiency in English; knowledge of an additional language ( especially French) is an advantage.

Detailed knowledge of destinations, products and suppliers in Southern Africa ( non negotiable) and Eastern Africa (advantage)

Possess effective organizational skills and the ability to complete multiple tasks and a high volume of work.

Excellent time management, organizational, and follow-through skills.

Ability to respond quickly and accurately to requests for information.

Ability to work independently and as part of a team

Support team members and management.

Skills And Experience Required

Passion for travel within Africa.

Excellent communication skills.

Excellent customer service & selling skills.

Advanced level of computer literacy.

Highly organised with strong time management skills.

Strong attention to detail.

Results orientated.

Competencies

Planning, organising and prioritising.

Customer service and relationship management.

Detail orientation and analytic.

Business acumen.

Time management skills.

Excellent oral and written communication skills.

Problem solving ski
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Johannesburg South Africa

Salary Criteria