PERSOLKELLY Malaysia George Town Penang Malaysia
2 months ago
• Manage assigned accounts to achieve planned sales targets and meeting customer needs.
• Job Responsibilities
• Establish new accounts by implementing sales strategies and tactics to achieve sales targets.
• Service existing accounts in person via calls, emails, or visitations.
• Focus sales effort by studying the existing volume of orders and potential new product orders.
• Develop and maintain a successful business relationship with customers by providing support, guidance and recommending quality and seryice improvements.
• Handle customer inquiry by preparing costing, design,-and product specification then liaise with Account Support on the generating quotations and drawing. Ensure cost of products to customer meet company objectives.
• Follow-up on Quotation & sample submission status.
• Monitors competition by gathering current marketplace information on pricing, products, new products, and delivery schedules, etc.
• Monitor customer demand fluctuation... forecast, and industrial movement Ensure customer feedback and complaints are handled timely.
• Coordinate effectively with various internal departments to investigate customer complaints, develop solutions; prepare reports; and make recommendations to the customer.
• Responsible for preparing and presenting sales performance reports, forecasts, and weekly activities- reports.
• Coordinate with Order Fulfilment Executive to build strong customer relationships. Coordinate with various departments on contract / price review activities / customer visit / customer audit.
• Liaise with Quality Assurance and Operations Departments to ensure all product requirements are addressed accordingly.
• Conduct Quarterly Review with key customers together with the Account Manager.
• Ensure all operational activities are per ISO procedure & company policy. Keeps management informed by submitting activity and results reports, such as weekly work plans, and monthly sales report.
• Any other tasks deemed necessary and assigned by superior.
Skills required : .
Account Management, Closing Skill, Written & Oral Communication Skills, Prospecting Skills, Negotiation Skills, Presentation Skills, Client Relations Skill, Problem Solving Skills, Organization Skills.
Qualifications & Experience :
• Diploma or Degree in any discipline.
• 2-3 years of working experience in the sales/marketing/account management field.
• Proficient in Microsoft Office applications such as Outlook, Word, Excel, and PowerPoint.
• Goal-oriented, result-oriented, and self-motivated individual
• Possess own transport.
Customer price negotiation with customer subject to approval from an immediate superior.
Customer quality replacement issue subject to approval from an immediate superior
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