Job Scope/Summary
• Manage assigned accounts to achieve planned sales targets and meeting customer needs.
• Job Responsibilities
• Establish new accounts by implementing sales strategies and tactics to achieve sales targets.
• Service existing accounts in person via calls, emails, or visitations.
• Focus sales effort by studying the existing volume of orders and potential new product orders.
• Develop and maintain a successful business relationship with customers by providing support, guidance and recommending quality and seryice improvements.
• Handle customer inquiry by preparing costing, design,-and product specification then liaise with Account Support on the generating quotations and drawing. Ensure cost of products to customer meet company objectives.
• Follow-up on Quotation & sample submission status.
• Monitors competition by gathering current marketplace information on pricing, products, new products, and delivery schedules, etc.
• Monitor customer demand fluctuation... forecast, and industrial movement Ensure customer feedback and complaints are handled timely.
• Coordinate effectively with various internal departments to investigate customer complaints, develop solutions; prepare reports; and make recommendations to the customer.
• Responsible for preparing and presenting sales performance reports, forecasts, and weekly activities- reports.
• Coordinate with Order Fulfilment Executive to build strong customer relationships. Coordinate with various departments on contract / price review activities / customer visit / customer audit.
• Liaise with Quality Assurance and Operations Departments to ensure all product requirements are addressed accordingly.
• Conduct Quarterly Review with key customers together with the Account Manager.
• Ensure all operational activities are per ISO procedure & company policy. Keeps management informed by submitting activity and results reports, such as weekly work plans, and monthly sales report.
• Any other tasks deemed necessary and assigned by superior.

Skills required : .

Account Management, Closing Skill, Written & Oral Communication Skills, Prospecting Skills, Negotiation Skills, Presentation Skills, Client Relations Skill, Problem Solving Skills, Organization Skills.

Qualifications & Experience :
• Diploma or Degree in any discipline.
• 2-3 years of working experience in the sales/marketing/account management field.
• Proficient in Microsoft Office applications such as Outlook, Word, Excel, and PowerPoint.
• Goal-oriented, result-oriented, and self-motivated individual
• Possess own transport.

Authority

Customer price negotiation with customer subject to approval from an immediate superior.

Customer quality replacement issue subject to approval from an immediate superior
George Town Penang Malaysia

Salary Criteria