Customer Accounts Advisor Role - Fixed Term Contract until April 2024

This is a great opportunity to join our Customer Accounts team located in our brand new office in Beeston. Our new office is a great environment to work in with beautiful surroundings, not to mention our onsite café for lunch time dining. You will be part of a successful team working together to reduce rent debt whilst providing support to help customers sustain their tenancies.

The position of Customer Accounts Advisor is responsible for the organisations income collection through proactive account management which is all telephone based.

Key Responsibilities

With the customer being at the heart of what we do, we provide an extended service to meet customer demands.

Currently your contractual hours will be 37.5 per week (excluding all breaks), Monday to Friday, between the hours of 08:00 to 18:00.

Your pattern of work will be varied on a rota basis, and you will be notified in prior advance of your specific... working hours if the rota changes.

This role is eligible for hybrid working currently with 3 days in the office/2 days at home split.

What you’ll need to succeed
• Knowledge of the debt recovery legal framework
• Knowledge of benefits system and its impact on customers and the organisation
• Experience of collections is desirable
• Experience in managing cases through the legal process
• Excellent communication skills are essential
• A background within Social Housing would be desirable

At MTVH our values of care, dare and collaborate run through all that we do, and we’re looking for people who demonstrate these behaviours every day of the week.

What’s in it for you?

Our benefits include:-
• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional ‘Beliefs day’ once a year to have an extra a day off
• Enhanced pension with matched contributions of up to 9%
• Life assurance cover 3 x your salary
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Tenancy deposit -; interest free loan to help with rental deposits
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring programme and apprenticeships
• We are committed to the wellbeing of our colleagues and support this as an organisation

About us

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment
Nottingham UK

Salary Criteria