At Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens and steps outside their role to add value wherever they can. Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client’s financial well-being If you are looking for an entrepreneurial environment where you can learn and thrive, Brown Brothers Harriman is the right place for you. Join us as a Client Service Supervisor- Custody In this role you will ensure that the firm’s clients receive accurate and timely data, and serves as a point of escalation for complex client... issues. Your corporate, equity, fixed-income and derivative instruments knowledge, as well as analytical skills will enable you to multi-task in a fast-paced environment, driven to produce responses across all segments. To be successful, you will need to be highly communicative and detail oriented, to think on your feet, to be able to juggle several duties, as well as to troubleshoot with decorum. If you are looking to push your career to the next level, introduce yourself by submitting your resume. Key Responsibilities: Client Servicing and Inquiry Response: Field and respond to client inquiries and escalated issues and serve as the point person for senior level client contacts. Coordinate and follow up on client meetings and deliverables. Exhibit a sound understanding of BBH products and services. Work closely with internal clients in Operations and Treasury and Markets to ensure timely resolution of client inquiries and improvement of service levels. Serve as a key point of contact for external clients with regard to daily servicing inquiries. Develop key internal relationships to proactively aid in the resolution of client issues. Qualifications: Education level and/or experience BS/BA degree and/or equivalent work experience Minimum of 3 to 4 years related custody experience Prior experience working in a client servicing focused work environment Knowledge and skills Working knowledge of corporate actions, equity, fixed income, and derivative investments. Ability to prioritize and quickly resolve client needs. Ability to multitask, prioritize assignments and work quickly and accurately in a deadline oriented environment. Ability to communicate effectively with both verbal and written skills. Comprehensive working knowledge of Excel, Bloomberg and Reuters. Technical proficiency in internal and/or web based systems a plus. What You Can Expect At BBH: If you join BBH you will find collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, to take on new challenges, to maximize your potential and reinvent yourself—without leaving the firm. We encourage a culture of inclusion that values each employee’s unique perspective. We provide a high-quality benefits program, which emphasizes good health, financial security, and peace of mind. Ultimately, we want to provide you with a position which, at the same time, is both rewarding and allows for a balanced professional and personal experience at every stage of your career. We, here at BBH, focuses on more than just the financial and business thrive. Through our BBH Cares program we offer volunteering opportunities giving you the opportunity to give back to your community and to help transform the lives of others. Full time Luxembourg Brown Brothers Harriman (BBH) is a privately-held financial institution and has been a thought leader and solutions provider for over 200 years. We serve the most sophisticated individuals and institutions with award-winning expertise in Investment Management, Private Banking, and Investor Services. Our 5,000 colleagues operate from 17 cities throughout North America, Europe and Asia. BBH is committed to diversity, innovation and globalization. Our culture is driven by our goal to provide the best solutions and services to our clients and each other. Our Partnership structure creates a flat organization that promotes collaboration across all business lines. We believe that diverse ideas and the ability to come together globally across groups and borders are a competitive advantage. In order for all our teams to excel, members must trust each other and feel comfortable providing honest input from all perspectives. This openness sparks innovation and agility, which adds to the entrepreneurial spirit and provides many more career opportunities for our staff. We are a group of high-performing, dedicated and caring professionals who believe that working together is the foundation for superior client service excellence. As a BBH professional, your career path is yours to define. We take pride in our ability to retain our best employees. We help them manage their careers by moving top performers to new areas of BBH where their talents will make the greatest contribution. As soon as you walk through the doors at BBH, we provide you with the tools to help you succeed and grow your career
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