The Role ResponsibilitiesStrategy Strategies for Revenue generation and business development Business objectives and goals Drive the Digital AgendaBusinessAcquisition amp Sales Management Generate new business to achieve defined targets in terms of no of customers volumes and revenue Achieve the Targets set in terms of product mix active passive ratio liability targets no of transactions Induction of all NTB new customers brought in by the Branches amp Direct Sales team Achieve best in class productivity in order to maximize the efficacy of the sales process Achieve the budgeted cross sell targets consistency and penetration Aggressive Sales call plans to acquire large prospective customers through referrals Ensure coverage of customer base in accordance with the approved contact plans Update amp maintain all Sales MIS Calls Prospects Attritions Business done etc Maintain and update customer information on C Manager Accurate and timely generation of reports Activation of dormant... accounts Constantly updated product and process knowledge by successfully attending Tests Quizzes Certifications Customer Relationship Building Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues Effectively meeting customer expectations and handling reduction of customer complaints Provide professional customer service to achieve a high percentage of customer satisfaction and retention Manage the portfolio to de-risk against attrition and achieve stability of book Have complete knowledge of the customer base in terms of the profile demographics amp psychographics and assets in the Bank and in other places Serve as the one-point contact to the High Net Worth customers of the BankProcesses Ensure compliance of laid down process and procedures Facilitate and Implement work process improvements To ensure compliance with Global Process Standards on Customer Data Confidentiality People and Talent Lead through example and build the appropriate culture and values Set appropriate tone and expectations from their team and work in collaboration with risk and control partners Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks Employ engage and retain high quality people with succession planning for critical roles Responsibility to review team structure capacity plans Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives Risk Management Ensure KYC AML updates proper zero error documentation Updating the C - Manager adhering to the Contact Management Plan Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer Ensure full awareness of all policies relating to operational risk sales processes anti-misselling etc and comply with the same Read understand and comply with all provisions of the Group Code of Conduct Governance To be able to detect any suspicious transactions Money laundering forgeries etc Highest compliance with reference to Anti Bribery Anti Money Laundering amp Combating Financial Crime Risk procedures Ensure all GPS standards are followed and adhered Regulatory and Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Good knowledge groups policies standards local regulations and legislations of the prevention of money laundering and adherence to group code of conduct Obtain Security amp Commodity Authority SCA license and timely completion of Continuous Program Development CPD requirement post SCA licensing This is a mandatory requirement for the role Key stakeholdersInternal Product Manager - Priority Banking - for Launch and implementation of product campaigns Customer Service Manager - WM - for Product services to the customers Unit Heads - Treasury - Implementation of sales strategies Branch Managers - Implementation of sales strategies Marketing Manager - WM - Coordinate marketing and research activities Country Money Laundering Prevention Officer External Existing and Prospective Customers - for Acquisition and retention of businessOther Responsibilities Ability to maintain a highly decent professional environment in the Priority Centre Educate Clients on using of other delivery channels Our Ideal Candidate University Graduate Relevant experience in sales and relationship management Experience in handling all Banking amp Investment Products Demonstrated ability in sales planning Strong communication and negotiation skills with the ability to influence outcomes Networking ability to manage interdepartmental deliverables Strong inter-personal skills and leadership ability which encourages and promotes enthusiasm and team spirit Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community Computer literacy at the user level Adapting to multi-cultural environment In-depth knowledge of capital markets and financial planning Role Specific Competencies Manage Conduct Manage Risk Manage People Spot Opportunities Solve Problems Take the Lead Build Resilience nbsp
Dubai - United Arab Emirates

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