Application Support Engineer / Backend (Java) Developer (Customer Production Support)

Department: 163 CloudCore Product Management

Employment Type: Full Time

Location: Vilnius, Lithuania

Compensation: €3,000 - €4,100 / month
Description
We are seeking a highly motivated and skilled individual to join our Customer Production Support team. You will be responsible for providing application support and back-end development services to ensure that our systems are running smoothly, optimised and meet customer requirements.

This is a full-time position dedicated to one customer. You will be a part of a team that is committed to delivering high-quality services and ensuring customer satisfaction. If you have a passion for application support and back-end development and want to be part of a dynamic team, we encourage you to apply.

Key Responsibilities
• Provide efficient application support and back-end development services to ensure smooth operations and optimisation of our systems.
•... Monitor and analyse logs to detect and resolve issues proactively.
• Work closely with the development team to resolve defects, customer enhancements, and updates to meet customer requirements.
• Follow ITIL processes to ensure quality service management, incident management, and change management.
• Respond to submitted customer tickets and provide timely and effective solutions.
• Collaborate with other team members to ensure timely and efficient delivery of tasks.
• Create and maintain technical documentation related to the systems supported.

Skills Knowledge and Expertise
• 2+ years of experience in application support, back-end development, or related fields.
• Strong scripting background (e.g. Bash, Perl, Python, etc.).
• Knowledge of Java Core, Docker Compose, Spring Core, Spring Boot, Unit testing, JSF, Spring Webflow, Liquibase, Git or Mercurial, Maven.
• Experience working with REST API and knowledge of HTTP protocol.
• Excellent problem-solving and analytical skills.
• Good communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic environment.
• Ability to work occasionally across multiple time zones, incl. USA.

The following skills would be a plus:
• Familiarity with monitoring and log analysis tools (e.g. Nagios, Splunk, ELK Stack, etc.).
• Knowledge of ITIL processes (e.g. incident management, change management, problem management, etc.).

Benefits
• Work with top talent and great colleagues who are industry and technology experts. Operate in a Scaled Agile environment, diverse, multicultural and cross-functional teams.
• We are a global and modern software product company building world-class Enterprise InsurtTech Product powered by leading-edge technologies (microservices, reactive, cloud, continuous delivery)
• We can offer ownership to our employees- from being able to make decisions that impact the growth of the company, to giving stock options
• We offer freedom - build from building your career path through development programs and exciting global mobility opportunities (we have a remote and global culture)
• Attractive compensation packages (includes merit-based increase and stock options)
• We offer flexible working hours, remote or hybrid work options
• Participate in a variety of new knowledge-sharing and training opportunities - EIS University, external training, conferences, and certification programs
• Earn bonuses through our Employee Referral Program
• Health insurance and gym coverage
• Team building events
• We work with the newest Apple Macbooks
• Please note that we will be proceeding only with those applications that have valid working permits in the location stated in the vacancy description
Lithuania

Salary Criteria