Alorica Kingston Jamaica
2 months ago
JOB SUMMARY An expert in providing travel advice and solutions. A critical customer touch point for delivering on the company's brand experience in a culturally diverse environment. Be a brand champion, taking pride in using every customer interaction to educate on the company's brands and products. Employed to make creative decisions using tools and market insight that will deliver on the unique travel needs of guests, to drive customer satisfaction and loyalty. Passionate for learning and developing themselves to be the best in an ever-evolving role. GET TO KNOW US Who Is Alorica? At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands – the ones you love and use every day! We offer the financial stability and growth potential to provide a solid foundation for early career development…and a trendy ambiance to make work a fun space! Our team spans hundreds of... locations around the globe, with over a hundred thousand awesome employees…and you could be the next one! Why should you join our awesome team? As a member of our #CoolCenter, you’ll have the opportunity to work in an exciting and collaborative environment, with a diverse group of experienced professionals that will help you advance your career. As an Alorican, you’ll also enjoy additional benefits... Benefits : • Full-time jobs (no short-term contracts) • Transportation • Performance bonuses • Health Insurance (fully paid by company) • Life Insurance • Professional Development opportunities • Onsite nurse • Tuition Reimbursement • Discounts on local products and services • Fun cultural and community outreach activities KEY JOB RESPONSIBILITIES Marketing & sales of products of the client and company’s brand. Maintain a high level of professionalism. Field billing inquiries from customers, activate new service provisions, provide plan upgrade information. Provide prompt resolution to customer inquiries by providing appropriate and accurate information. Maintain diplomacy when addressing escalated matters. JOB REQUIREMENTS Minimum Education : Minimum 2 CXC subjects including English Language Language : Strong oral communication skills Demonstrated problem-solving skills. Demonstrated strong familiarity (and aptitude for learning); Critical Thinking ability, conversational & persuasive. Excellent data entry skills in accuracy Typing Speed of 25 words per minute Ability to maintain the highest level of confidentiality Preferred Sales/Marketing experience is a plus (soft skills training is provided if necessary). Able to navigate different Internet tabs at the same time(ability to multi-task). Demonstrated strong familiarity (and aptitude for learning) of Microsoft Windows and browner applications. Ability to deal with stress & work pressure in fast pace environment. Ability to work in a team-fostered environment
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