Job Type







British Council

British Council Hong Kong Hong Kong

2 months ago


Date: 16-Mar-2023

Location: Hong Kong, East Asia, HK

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections... lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Role Purpose:
• To assist in maintaining and enhancing the quality of IT systems, hardware and software in the Hong Kong office and provide IT support and training to staff.

Main accountabilities but not limited to the following:
• Work with ICT Services Manager to assist in manning the Helpdesk and provide hardware and software technical support to all staff. Maintain accurate records of support work done for management checks.
• Support the local team to Implement new systems including set up of hardware, building new workstations and installing supplementary software. Install hardware and software for presentations, seminars, exhibitions and conferences both on and off-site.
• Develop and extend personal ICT skills both for core duties and in other areas of interest such as Website design, server-side set-up, educational technology, use of AV equipment, etc.
• Support the ICT Services Manager in providing training.
• Assist in the administrative and daily routine work of the IT Unit, disposal of equipment.
• Assist in the purchasing of IT equipment and consumables, maintaining an inventory of items and tracking finance where required.

Role specific knowledge and experience:
• Knowledge of Networking, Services Delivery and Technical Support
• Working experience in a young learners’ educational institution (desirable but not essential)
• Experience of working in a customer service/sales environment and/or in the same industry (desirable but not essential)

Further Information:

Pay Band: 4 (from HKD 14,170 per month)

Contract Type: Indefinite

Location: Hong Kong

• Written and oral communications skills in English.
• University degree or relevant experience
• Additional role requirements: The successful candidate will work a five-day week on a shift system from Monday to Sunday. Evening and weekend working is required on a regular basis.
• Condition of Employment:

Local Direct Hire

Applications are welcomed from candidates currently in this location with a natural right to work. Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.

Closing Date: Sunday, 02 April 2023- 23:59 Hong Kong Time (GMT +8)

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email [email protected]

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted
Hong Kong

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