Software Engineer Job Location UAE Job Details Minimum 810 years of Avaya experience who should be well versed with POM IVR CMS SBCE SM ACD Altitude Harmony Recording and WFO Omni Channel AIC applications He should possess a T3 Level of troubleshooting to provide a comprehensive level of log analysis Should be good at Applicationlevel understanding and should be comfortable performing Upgrades and patch updates Should have Indepth technical Knowledge of server and VM architecture Should have Advanced Networking troubleshooting skills Voice packet analysis Call Routing architecture hence defining detailed Analytics for the contact center process Speech Analytics reporting is a must as the upgrade is in pipeline once WFO is in our bucket Working knowledge of Complex call Routing architectures From past experiences is a must in Vendor management Client management
United Arab Emirates

Salary Criteria