Job ID: 175602

Required Travel : Minimal

Location: :[[reqLocation]]

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021. For more information, visit Amdocs at www.amdocs.com

In one sentence

Responsible for design, development, modification, debug and/or maintenance of software systems

What will your job look like?
• You will develop, customize, or configure applications or modules using one or more programming languages such... as; RDBMS, Oracle PL/SQL, Python, SRE
• Provides technical expertise on L2 or L2.5 support for production issues
• Conducts troubleshooting/investigation for issues/problems
• Coordinates on issues impacting SLA or service availability
• Improves processes to streamline production operations, setup monitoring and system health checks.
• Participates in consultation on Projects execution and transition to production
• Facilitates resolution of raised incidents or production issues
• Collaborates with SDM/Operations Project Manager for problem investigation, risk management, incident management, and continuous improvement of the system/service.
• Documents incident resolution and steps taken to resolve incidents (monitoring reports)
• Deliver the following:
• Resolution of incidents for managed systems within SLA
• Improvement / enhancement of scripts or service operations
• Incident Report (IR) documentation and monitoring reports
• Conducts tests and execution of production fixes
• Automations, shift-left initiatives, efficiencies

All you need is...
• Bachelor's degree in Science/IT/Computer Science or equivalent
• 1+ years work experience preferably with IT focus on development, support or application management
• Experience using UNIX, webservices
• Cloud Certification (Good to have) and Experience must have
• SRE Framework (Good to have)
• ITIL Framework experience must have (Certified good to have)
• Familiarity with SDLC Waterfall. Agile (good to have)
• Willing to work in GY or 24 x 7 shifting support (weekend, holidays)
• Experience in Ticketing tool. (Service now good to have)

Why You Will Love This Job
• You will be challenged to design and develop new software applications.
• You will have the opportunity to work in a growing organization, with ever growing opportunities for personal growth.
Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce
Philippines

Salary Criteria