The objectives of the role :

- Coordinate bookings for our Public Sector clients in compliance with our ISO quality management system.
- Enhance client and supplier relationships by providing a responsive, professional support service with a can-do approach.
- Meet fulfilment KPIs and personal targets set as part of quarterly objectives.

The core aspects of the role are :

- Utilise our booking portal daily to allocate interpreting bookings efficiently.
- Work as a member of the Interpreting Team to deliver high quality, responsive language services to our Public Sector clients under supervision.
- Respond to our clients’ requests and queries in accordance with our quality procedures, including but not limited to service education, feedback and complaints.
- Discuss requirements with clients and select appropriate interpreters according to the nature of the work and the preferences of the client.
- Complete administrative tasks and update company systems precisely to ensure that the... work is invoiced accurately, and contract performance can be analysed.
- Ensure effective and efficient provision of customer service
- Support interpreters and provide training and guidance on our booking portal
- Support our clients with any technical queries concerning our booking portal
Argentina

Salary Criteria