Operations Support Analyst

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Job no: 598731
Work type: Full Time - Permanent
Location: Auckland
Categories: Telecommunications

Downer has been designing, building and sustaining New Zealand’s infrastructure for over a century and is a leading provider of integrated services in Australia and New Zealand.

With over 10,000 employees in New Zealand, we work alongside some of New Zealand’s biggest businesses, councils and government agencies.

Operations Support Analsyt – Advert

Ko te take ka parekareka e koe ki te mahi ki kōnei | Why you will enjoy working here

Downer is committed to delivering excellence by ensuring our people have the environment and the means to be successful. We offer:
• Free access to Marram health care benefits and discounted holiday homes
• Discounts and benefits through our partners
• Internal promotion encouraged, training and development on offer

Have a look at our other great benefits at [...] kōwhiringa | The Opportunity

Downer is... a significant player in the telecommunications industry within New Zealand. From cities to rural communities, from the Chatham Islands to Antarctica, our experts are delivering mobile and broadband coverage to keep communities connected. We are growing our business through delivering consistent service, excellence and by developing inspirational leadership with our people and customers.

Do you have a knack for identifying efficiency opportunities and potential risks? Do you get excited by streamlining processes and have enthusiasm and experience to influence change both in the field and within support services? And familiar with the Chorus quality assurance framework? If you have knowledge across the various support networks within telco operations, are driven by performance and have outstanding abilities to deliver improvement initiatives including revenue leakage we can provide you an opportunity to make a real difference in our service delivery.

The Telecommunications Operations Support Analyst is a key role within the field support group with a primary focus on improving service delivery, efficiency and reduce revenue leakage by;
• Managing and implementing a program of streamlined end to end operational support processes
• Providing statement of work knowledge to ensure compliance of code application and associated improvement initiatives (field and support teams)
• Measuring compliance via audits and driving associated outcomes

Nga pūkenga matua | Important Skills
• Technical skills, experience and qualifications, as required
• Knowledge of Chorus & Vodafone Statement of Works
• Knowledge & experience of the Chorus quality auditing framework
• Previous experience working with Continuous Improvement frameworks (e.g. Lean, Six Sigma etc)

Ko wai mātou | Our Organisation

Want to know more about what it is like to work at Downer? Then head to our People Site at [...] pēhea ki te tono | How to apply

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We are committed to a safe working environment for everyone - all successful applicants will be required to undertake a pre-employment drug test, medical and a Ministry of Justice check prior to starting employment. If you need support with this requirement, please talk to our team.

Advertised: 08 Mar 2023 New Zealand Daylight Time
Applications close: 15 Mar 2023 New Zealand Daylight Time

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