Req ID: 189709

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Analyst - German to join our team in Sibiu, Sibiu (RO-SB), Romania (RO).

"1-3 years of operational experience
Generalist knowledge
One user impact
Reactive (tickets management)
Basic troubleshooting based on processes & individual investigations
Standard Service Management Knowledge (ITIL)"
"• Answers the customers' contacts via agreed channels and record reported issues.

- Identifies issues, apply fixes and investigate root causes using processes & industry knowledge
- Provides technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail
- Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance
- Acts as coach & an escalation... point for less experienced colleagues
- Ideally University education, preferably technical degree or Microsoft certifications
- Experience working on Microsoft Operating Systems local & remote administration and Microsoft Office family applications is a plus
- Experience of providing remote IT support
- Excellent communication and customer service skills
- This position is only available to those interested in direct staff employment opportunities with NTT DATA Services, Inc. or its subsidiaries.)" "Senior Service Desk Associate (hybrid) - German
Bucharest, Romania
Competitive Salary & Benefits
Role Overview
The Service Desk SeniorAssociate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.
Role Responsibilities
Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigate root causes using internal instructions.
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
Key Skills
Ideally University education, preferably technical degree, or Microsoft certifications
Awareness of Microsoft Operating Systems local and remote administration and Microsoft Office family applications
Experience of providing remote IT support is an advantage
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Excellent communication and customer service skills
Fluency in German language
Good Command of English is a plus
Flexibility to work shifts if required
Benefits
Our people are the most critical component of our long-term success and their health and wellbeing are our priority.
You will enjoy a comprehensive, locally competitive benefits package
Working for a top 5 company in the industry worldwide
Company culture focused on the employee wellbeing
The opportunity to grow a career in Monitoring/Infrastructure
Learning & Development platforms

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

#LI-EMEA
Sibiu Romania

Salary Criteria