Job Description & Requirements

We are looking for a highly skilled programmer who is comfortable with both front and back end programming, with good experience and proficiency in UI/UX development. UI/UX developer who is motivated to combine the art of design with the art of programming. The ideal candidate is a creative thinker with experience in user experience definition and user interface design. You will need to bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.

Roles And Responsibilities
• Build relationships and collaborate with product management, tech development and external agency teams to solve large problems and prioritise workflows for teams to be able to ship value incrementally;
• Facilitate discussions to understand goals, business/industry requirements and technical constraints. Unpack complex financial flows and translate “problems” into... understandable, intuitive and reusable design solutions;
• Detailed knowledge of JavaScript and design patterns, CSS, HTML and HTTP
• Proficiency in any modern web frameworks like Angular, Bootstrap, Ember.js or React is desirable
• Lead the development of content models, style guides, copy patterns, and information architecture
• Understand and closely follow innovations in the consumer content/help space that should influence and impact the target user experience concepts developed
• Research and implement new experiences for end user support including AI and conversational UI tools such as chat bots
• Lead the team to deliver design assets to create understanding and alignment throughout the product discovery and development process.
• Monitor the product testing process. Ensure product testing is done at appropriate stages of the development process, from multi-fidelity prototyping with customers to User Acceptance Testing phases;
• Lead the team to exchange design feedback, build domain knowledge and capabilities.

Requirement

At least 10 years relevant work experience in digital content, web publishing, multi-media, or related industry. Experience in content and channel development specific to end user support preferred.
• UX-focused content strategist, passionate about creating delightful user support experiences with a solid understanding of design and editorial processes
• Experience or exposure to AI and conversational UI tools and approaches such as voice UI design, chat bot scripting, or similar
• Maintains advanced interpersonal and stakeholder management skills to ensure strong collaboration and engagement from other IT and business teams
• Projects strong consultative skill to conduct effective questioning and information-gathering engagements
• Has the ability to hone in on key directives to formulate ideas and materials as well as present those ideas clearly and concisely to all levels of the organization.
• Critical thinking skills and ability to creatively solve problems; Looks for ways to overcome challenges
• Exceptional written and verbal communication skills
• Write and edit copy (from links to full page articles to blogs) that will appear directly to end users.
• Assist in the development and evangelism of a content/copywriting style guide.
• Should be creative, have good layout skills, and some graphic design knowledge.
• Should have strong information architecture skills.
• Understanding of analytics (and other feedback channels) and performance improvement of content is important.
• Maintains a comprehensive vision of the target User Experience for support services; understands how the IT Services processes and the operating environment impact it
• Must be able to think strategically about the overall end user experience and understand and contribute to EUTX strategy and vision
• Must be detail-oriented and self-motivated.
• Able to deal with ambiguity
Singapore

Salary Criteria