Company Profile RLDatix is on a mission to change healthcare. We help organizations drive safer, more efficient care by providing governance, risk, compliance, and workforce management tools that drive overall improvement and safety. Our suite of cloud-based software helps organizations reduce healthcare-acquired infections, report on adverse events, and ensure patient safety learnings are deployed effectively.
RLDatix is truly global, with over 1,400 employees worldwide in the UK, Europe, Middle East, Australia, Canada, and the United States allowing us to be at the forefront of global patient safety and the Governance, Risk, and Compliance (GRC) movement. We envision a world where patients have access to the best and safest care possible and our team is made up of people who truly believe in what we do. We’re always looking for people who are passionate about making a positive change in healthcare to join our team. Come and make an impact in a growing organization committed to... patient care!
The Role

This role is responsible for managing projects within our Services Delivery team. Working closely with the customers, Consultants and internal teams to scope, manage and mitigate risks and meet milestones.

Responsibilities:
Client Satisfaction/Management:
Work with Managing Consultants to ensure correct and qualified RLDatix resources are assigned to the Customers Project(s).
Attend and contribute to the regular Project Meetings as the senior representative.
Ensure the assigned Allocate and RLDatix project team delivers the project on time and to agreed budgets.
Listen to issues raised by the Customer and take corrective, effective actions and escalations as appropriate.

Client Satisfaction/Management:
Project Management:
Accurate setup and resource allocation in the professional services administration system.
Monitoring of time spent against budget and timely identification of Change Requests when existing scope and budget is likely to be exceeded.
Identification and escalation of project issues as appropriate.
Protection of company IP and collection of IP built on customer projects.
Project Status report ownership.
Conduct post implementation reviews.

Project Profitability & Commercial Management:
Ensure the project conforms to the agreed duration, Daily Rates and Margin %.
Ensure all the required contractual documents (Professional Services Agreements, Engagement Authorisations) are signed and in place prior to commencing project delivery.
Ensure the implementation methodology is adhered to.
Review and approve/reject all Time and Expenses for the projects in a timely manner.
Ensure incurred expenses are re-billed to client in accordance with the Professional Services Agreement Terms & Condition.

Competencies Required

Time Management – Must illustrate excellent capability to manage time and ensure required workload is organised to deliver within tight timeframes.
Planning and Organising – Must be able to use foresight to adequately plan and ensure delivery of implementation projects to time and in line with customer needs.
Customer Centric - Strong and accomplished customer facing skills and experience.
Financial – a full understanding and previous experience of managing project profitability.
Cross Team Working – successfully works with the wider team (Sales, Product, R&D, Support and Customer Success).
Influence – The ability to influence stakeholders where required to ensure successful delivery of project.
Analytical thinking and Problem- Solving Skills – Must have an analytical mindset and approach to problems and issues.
Resilient – Must be able to cope effectively with unexpected events that may occur within projects both internally and client facing, to bounce back and ensure that successful outcomes are reached.

Skills & Experience

Experience of managing technical migration projects.
Budgeting and cost management.
Excellent Communication and information management skills.
Extensive programme stakeholder management experience.
A strong understanding of Risk and issues management processes.
Experience of working in conjunction with Sales Account Managers.
Good Presentation skills.
Package Software Implementation experience.
Project Management experience.
Verbal & Written Communication Skills.
Microsoft Office (including Visio, Word, Excel, PowerPoint, MSProject
Puerto Rico Bolivia

Salary Criteria