ABOUT THE COMPANY

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

JOB SUMMARY

QualificationsCandidates should possess a First Degree in any field.Minimum of 3 years’ experienceBehavioral Competencies:Generating IdeasExploring PossibilitiesConveying Self-ConfidenceDeveloping StrategiesInterpreting DataTechnical Competencies:Data ManagementWritten CommunicationEmail MonitoringInternal... AuditingEffective Business Communication

RESPONSIBILITIES

To Improve customer perception of the bank’s services by proactively engaging customers via the telephone (outbound & Inbound) and email to understand their individual needs and position a solution (product).Cross-sell the bank’s products and services to both existing and new customers (onboarding).To effectively support and deliver excellent service to Affluent clients by carrying out their banking transactions ranging from Foreign and Local transfers, account Maintenance, issuance of bank collaterals- platinum debit card, checkbook, etc.Manage client attrition rate to bring down dormancy rate to the required budget, drive client engagement and channel adoption, proffer wealth and Financial Advisory, and engage clients to drive awareness of our Customer Value Proposition to drive customer retention and loyalty.

REQUIRED SKILLS

Conflict and complaint resolution, Compliance, Credit handling, Retail banking, Service Level Agreement (SLA), Customer relations

REQUIRED EDUCATION

Bachelor's degree
Lagos Nigeria

Salary Criteria