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Senior Product Manager Singapore

DP Information Network Pte Ltd

DP Information Network Pte Ltd Singapore Singapore

2 months ago

This role is responsible for the maintenance of productsand accountable at a product level across performance ownership. Additionally, the role holder is responsible to support complete product lifecycle including market requirements, commercial justification, defining, launching, development roadmaps and customer satisfaction. Accountable for existing product development or changes via Innovation, market analysis, customer insight and competitor activity.

What you'll need to bring to the party

Strong business and commercial experience gained in a complex, matrix environment.

Strong awareness of the market space and current drivers in this area.

Excellent communication skills with the ability to managed stakeholders of diverse groups e.g., from board level to call center agent level.

Significant experience in managing products and launching new products

Customer focus and a strong understanding of user experience and user centred design process.

Understanding and experience of... the product development lifecycle

Hands on experience of managing and optimizing commercial and customer experience key performance indicators

Understanding how to use insight and analytics across a broad spectrum of areas to understand the drivers of performance, what issues and opportunities exist to 'improve' our customer experience and our commercial results, and what needs to happen to make that improvement.

Experience in large scale system / digital transformation projects

What you'll be doing

Scope of products and platforms:

o Responsible for the product development for various business information (ACRA, litigation, KYC data, alternative data, credit bureau payments data, international credit data), which are made available via various e commerce and bureau platforms.

o Such platforms include Questnet, International Reports platforms and also various APIs.

o Product Scope includes : Singapore Reports, International Reports, Monitoring Services, Data Extraction

Lead / work alongside other product managers and any contract staff we may onboard for the purpose of special products / platform listed above.

Regular responsibilities include but not limited to:

o Maintain the business roadmap and be accountable for the development and maintenance of the product roadmaps as well as existing products and any changes associated.

o Champion a culture that achieves the business goals, delights customers, and keeps consumer advocacy at the heart of everything that Experian does.

o Ensure that good client/consumer outcomes are at the center of decision making.

o Ensure business cases are well documented and prioritized.

o Maintain product samples, documentations, user guides, etc.

o Perform User Acceptance Testing and Post Assurance Test

o Drive the definition of business requirements, ensuring feasibility studies happen and ensure that products meet the needs of the business.

o Ensure Internal teams are successfully trained and educated on product positioning, pricing, differentiation, and key features.

o Coordinate feature communication and launches with Channel and Marketing teams.

o Take reasonable steps to ensure that the business area complies with the relevant requirements and standards of the regulatory system
Singapore

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