Job Type






GIS OPS Engineer Rijswijk


Shell Rijswijk Netherlands

2 months ago

Where you fit in

Upstream play a key role in funding Shells New Energies business. Within Upstream, the Subsurface and Wells (SSW) user community (comprises of ~5000 global users) supports the Exploration and Development of existing and new assets, using various differentiating technologies and industry leading products. SSW-HPC-TI Service Operation Management (SOM) is the accountable Operate arm, delivering secure, reliable, sustainable, and affordable IT services to the SSW community.

The Geographic Information Systems (GIS) team, within SSW SOM, is seeking for a seasoned IT Ops Engineer GIS in The Netherlands to strengthen the Global GIS team located in the Netherlands, USA, Australia, India, and Malaysia.

What’s the role?

The IT Ops Engineer is end-to-end responsible for the operations of the technical GIS landscape and the delivery of the day-to-day application services according to the agreed Service Level Agreements.

Your responsibilities will include:
• Operations:
•... Provide third-line operational support, with focus on day-to-day incident management.
• Troubleshooting and resolving complex technical application issues: application access, recovery, and tuning.
• End-to-end monitoring and problem management across all technical areas.
• Act as interface between our customers and various infrastructure support groups providing operating system and storage/network support and guidance in the effective use of GIS systems, products, and services (mainly ESRI technologies).
• Participate in global pro-active GIS service enhancements:
• Plan and participate in global GIS backend ever greening activities like new releases, security patches and application upgrades.
• Automation of workflows maintaining applications (i.e., upgrade, migration, stabilization, scripting, reporting, workarounds).
• Document, maintain and improve service performance metrics.
• Drive new GIS Server deployments and introduction of new technologies:
• Translating customer requirements in infrastructure design and managing component infrastructure provider’s delivery.
• Develop non-functional test scripts to test GIS software for stress and performance.
• On boarding (technical support) of new GIS functionality into the service, ensure appropriate transition from project to support.
• Deployment of GIS backend services to new locations around the globe liaising with hardware, storage & operating system component infrastructure providers and customers.
• Contribute to successful project delivery within agreed time and budget.

What we need from you
• Degree in computer science, computer engineering, geography, GIS, or other closely related field from a recognized University or Institution.
• Excellent GIS backend application support skills and IT infrastructure skills covering the whole ESRI stack: ArcGIS Enterprise & ArcGIS Online, Internet Information Services (IIS), Oracle geodatabases and SQL Server database technologies.
• Experience with middleware administration and configuration (Web Server administration on IIS, Active Directory, Web Security (SSO/Kerberos, SAML), etc.).
• Customer focused and pro-active attitude; enjoy customer facing, taking end-to-end responsibility.
• Experience with ITIL processes and/or or working in a DevOps environment
• Be able to collaborate with various specialized multinational support teams to bring complex requests or problems to timely resolution.
• Be flexible, and willing to work outside of normal office hours to ensure that service and high customer satisfaction is maintained.
• Being automation driven over manual processes (Python, PowerShell, CI/CD deployment process).
• Experience with AWS, Kubernetes, Jenkins, Azure DevOps and Terraform technologies.

Company Description

Shell Nederland BV is a platform for international collaboration, with Shell offering direct employment to around ten thousand people in the Netherlands alone, including roughly 2,800 non-Dutch employees from around 80 countries. Diversity is key at Shell Nederland, and our employees reflect the innovation that stems from a diverse workforce. By joining Shell Nederland, you will benefit from an unrivalled industry-leading development programme that will see you tap into a pool of expert knowledge that will help propel your career. Shell Nederland is the holding company of most Shell companies operating in the Netherlands. Shell Nederland also has an advisory and coordinating role in numerous areas.

An innovative place to work

There’s never been a more exciting time to work at Shell.

Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future – whether by investing in oil, gas and renewable energy to meet demand, exploring new ways to store energy, or developing technology that helps the world to use energy more efficiently, everyone at Shell does their part.

An inclusive place to work

To power progress, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.
• We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.
• We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
• We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
• We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible
Rijswijk Netherlands

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