Senior Support Analyst
Provides information on the detailed technical design and development of applications using existing and emerging technology platforms.

Key Responsibilities and Duties
• Designing and coding application programs; performing testing for developed applications.
• Conducting analyses of organizational needs and goals for the development and implementation of application systems.
• Reviewing, analyzing, and modifying programming systems, including encoding, testing, debugging and installing for a large-scale system.
• Ensuring the operating efficiency of existing application systems. Maintaining records for the documentation of systems development and revisions.
Qualifications
• 2 Years Required; 3 Years Preferred
• University (Degree), Preferred
Physical Requirements
• Physical Requirements: Sedentary Work
Preferred Education
• University (Degree)

Career Level
6IC

Job Profile :

1. Extend Production Support
in L2 / L3 capacity. Being able to efficiently debug... and troubleshoot
production issues

2. Evaluate existing data solutions,
write scalable ETLs, develop documentation, and train/help team members.

3. Collaborate and work with
business/development teams and infrastructure teams on L3 issues and follow the
task to completion.

4. Participate & provide
support for releases, risks, mitigation plan, regular DR exercise for project
roll out.

5. Drive Automation,
Permanent Fixes to prevent issues from reoccurring.

6. Manage Service Level
Agreements

7. Bring continuous
improvements to reduce time to resolve for production incidents

Perform
root cause analysis and identify and implement corrective and preventive
measures Document standards, processes and procedures relating to best
practices, issues and resolutions

10. Constantly upskill with tools &
technologies to meet organization’s future needs

Be
available on call (on rotation) in a support role Effectively manage multiple,
competing priorities

Technical Skills:

Primary :

1. Extensive experience developing/supporting
complex solutions on Snowflake warehouse.

2. Hands on experience in
message streaming (Kafka, Mule etc.)

3. Solid knowledge of
relational database platforms (Teradata, Oracle) and languages (SQL, PL/SQL).

4. Proficient in Unix & Shell
Scripting

5. Solid knowledge on AWS &
Cloud ecosystem

6. Experience configuring big data
solutions in a cloud environment AWS.

Secondary :

1. Experience/knowledge using cloud storage
and computing technologies such as Snowflake.

2. Experience/knowledge of Talend is a plus

3. Experience in building logical
and physical data models for enterprise data warehouse (EDW) and deep expertise
in dimensional modelling, ETL, API integrations, and data governance.

Soft Skills :

Team Player – ability to
work in global team environment. Partner with Development, Infrastructure teams
and Peripheral Systems and business users.

Flexible to pick up
conflicting priorities

Ability to work
under pressure to deal with Production Priorities

Upskill & Upgrade
self as per strategic roadmaps

Good Communication
skills

Demonstrate
ownership and great sense of urgency for production issues

Ready to work during
weekends as well as in shifts as per needs (no night shifts)

_________________

Company Overview

TIAA GBS India was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA GBS India is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.
Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: [email protected]

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Pune Maharashtra India

Salary Criteria