Senior Operations Manager Job

We are a company built by passionate people with long-standing roots in the original family-run safari companies of East Africa, such as Ker and Downey, which originated in 1946, Rekero Camp in 1986 and Olivers Camp in 1992. With a pioneering eye, our founders, many of whom are still involved today, combined their safari experience, passion, and commitment to East Africa, and in 2004, formed Asilia Africa. They knew that their diverse characters and family spirit could bring real change to East Africa in a meaningful way, which lead them to choose the name Asilia – Swahili for ‘genuine’ or ‘authentic’. Although we are keen and committed to preserving the authentic, family-run East African safari experience, we understand that operational stability and scale are essential in realising our vision of making a substantive, lasting positive impact.

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Following on from our founders’ original vision, our core values of family spirit, teamwork, and dedication to service underpin all that we do. We offer guests a genuine African safari through rich, meaningful and immersive wildlife experiences. As new opportunities emerge, we continue to evolve, but will always be rooted in one fundamental principle: to offer genuine safaris that make a genuine difference and empower the crucial wilderness areas in East Africa to thrive, benefiting people and nature alike.

We are looking for a professional Senior Operations Manager to head up our Southern Tanzania operations.

Functional Responsibilities:

Line Management of Southern Tanzania operations

As Senior Operations Manager you are end-responsible for the management of all Asilia operations in Southern Tanzania. This includes amongst others:
• Line management of all Asilia employees in Southern Tanzania; their performance and development;
• Ensuring that the various Tanzania guest-facing units deliver guest services / experiences in line with the agreed standards & definitions; idem for agent services;
• End-responsible for the consistently strong and cost-efficient performance of support functions including resupplies, workshop / fleet management and asset management / maintenance;
• Ensuring that the Tanzania operations meet Asilia’s Group policies, procedures and standards at all times, including a/o health & safety and admin control;
• Ensuring that all assets and equipment are kept in excellent condition;
• Strong general performance of Asilia’s Tanzania operations against set management objectives; and
• Strong financial performance of Asilia’s Tanzania operations against its Operating Budget as well as good management of CAPEX against CAPEX budgets/plans.

Your profile

We are looking for an experienced, well-rounded Senior Operations manager with the following profile:
• Minimum 10 years of experience in various operational management roles (Africa-experience and tourism industry experience a must).
• Strong organizational and logistic skills in leadership positions in organisations with >200 staff.
• Effective at managing and training/coaching middle managers and staff.
• Effective at crisis management and good at making instant decisions; ability to multitask and prioritize in a challenging environment.
• Ability to build good working relationships with people at all levels from camp staff to the board of directors.
• Proven ability to handle complex intercultural people matters, with cultural sensitivity and awareness.
• Passion for positive impact and wildlife tourism as well as community development.
• Minimum degree or diploma.
• Strong verbal and written communication skills and ability to structure and present work plans and ideas
• Independent ‘getting things done’ mentality; willing to work hard.
• Local African languages a preference.
• Good working knowledge & experience in the majority of the following areas:
• Logistics/resupply
• Cost management
• HR/people development
• Menus, food quality and food presentation
• Some bush/guide knowledge
• Asset & fleet maintenance management

You will be based in Dar es Salaam, moving between the camps and lodges in STZ
Dar es Salaam Tanzania

Salary Criteria