What can you expect in this role?
• Manage Agency Bill business including payment management, statement keying and reconciliations
• Support inquiries through various channels (phone, email) pertaining to pricing, billing and payments in an efficient manner using their knowledge and decision-making authority to effectively resolve broker inquiries in a single contact
• Manage broker related commission inquiries
• Influencing customer loyalty with professionalism and courtesy to resolve issues
• The BSR manages inbound and outbound calls to internal and external customers regarding broker bill processes in a contact centre environment to established service level targets
• Responsible for maintaining accurate and detailed financial records according to alignment with the strategic direction of Finance

What do you bring to the role?
• University degree or college diploma
• Excellent keyboarding skills
• Demonstrates professionalism, courteous in all interactions and remains calm under... pressure
• Strong verbal and written communication skills.
• Responsible for maintaining accurate and detailed financial records according to company procedure
• Excellent organizational, time management and analytical skills and attention to detail are critical in this role.
• Works well independently and in a team environment and manages effectively in a fast-paced environment
• Demonstrates accountability to provide resolution
• Preference will be given to French bilingual candidates
• Successful clearance of a background checks including credit & criminal checks along with business references
Waterloo ON

Salary Criteria