Who are they?

En 1963 est créée en France la société Europ Assistance, à l’origine du concept de l’assistance aux voyageurs.

Aujourd’hui, Europ Assistance est un groupe international et un opérateur mondial de services d’assistance aux personnes dans les domaines de la santé, de la maison et de la vie familiale, de l’automobile, des voyages et de la conciergerie.

Filiale à 100% du groupe Generali, Europ Assistance est présent dans plus de 30 pays dans le monde.

Grace à nos 10 500 collaborateurs, nous réalisons un chiffre d’affaires de 2 milliards d’euros.

Europ assistance est en forte croissance et accélère sa transformation digitale pour accroitre sa compétitivité tout en conservant l’ADN dont nous sommes fiers: simplifier la vie de nos clients et les aider en toute circonstance

Europ Assistance est engagé dans l’inclusion et la non-discrimination. Nous agissons ainsi quotidiennement en faveur du handicap, des seniors, de la mixité sociale, de l’égalité entre les femmes et les... hommes. Nous recrutons avant tout des compétences et des personnalités et la diversité au sein de nos équipes est un enjeu majeur car elle est source d’innovation et de performance.

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Job description

Job purpose

He/she will oversee leading the creation of our standard Terms & Conditions for our Travel covers. The aim is to standardize our practices in terms of Terms of Conditions and it will require to coordinate different stakeholders within the organization: country sales & operations representatives, Group Travel Marketing Teams, Compliance & Legal Teams, Fraud and Leakage Teams, …

Primary duties and responsibilities
This role is within the Pricing & Underwriting team, directly reporting to Group Pricing & Underwriting Director.

His/ her main responsibilities are the following:
• to identify topics in the T&Cs on which we have different practices and on which we want to define an EA standard approach
• Identify/Evaluate different practices on these topics (in collaboration with the T&C product analyst)
• Get in touch with our main entities to understand current practices and rationale
• Evaluate with the different teams to be involved (Marketing, F&L, …) pros and cons of each of the practices
• Organize and animate workshops to define Group approach on these topics
• Workshops will include many different parties to be involved that will each contributes from their perspective
• These workshops will need to be anticipated and well prepared in advance
• Animate the workshops during which the topics will be discussed
• Synthetize the inputs of the team
• Seek for validation when no alignment was found with the teams involved
• Implement new version within the new Tool used for the production and update of Terms & Conditions
Preferred experience

Qualifications

Business orientation
• Ability to synthesize a lot of information into recommendations
• Proven analytical skills
• Attention to detail

Insurance knowledge
• Experience in claims management, underwriting or pricing
• Good understanding of the risks associated within the T&Cs
• Project management & interpersonal skills
• Natural leadership and drive, capacity to levarage / engage teams, negotiation skills
• Program / Project management; transformation / change management
• Consulting background an advantage

Other capabilities & pre-requisites
• Fluent English, both written and spoken, is a must; additional languages a plus.
• Graduate degree
• Worked in MNC / international company environment
• Excellent written, oral, and interpersonal skills
• Exposure to corporate clients and B2B2C business an advantage
• Good skills in Microsoft Office Suite, especially Excel and Powerpoint

Personal attributes
• Must have integrity and be dedicated to the principles of developing a strong collaborative organization with well-developed coaching skills
• Have the confidence, self-motivation, and broad business/insurance understanding to thrive in an autonomous role
• Ability to form effective relationships with country and holding stakeholders in a matrix setting
Recruitment process

hiring managers + HR

France

Salary Criteria