GSW Recruitment & Training Solutions are delighted to assist Markree Castle, one of Ireland's privately owned castles with the recruitment of Hotel Operations Manager.

If you would like to work in an authentic Irish Castle, located in County Sligo on the route of the world-famous Wild Atlantic Way, this could be the role for you

Main purpose of Hotel Operations Manager
• To ensure the cleanliness and order, correct mis-en-place and set up of arrival reception area and ballroom/function room, prior to, and during service of the function meal, ensuring guests are warmly greeted and promptly served to a high standard and overall management and coordination of the day’s events as set by the general standards of Markree castle.
• Liaise with clients to identify their needs and to ensure customer satisfaction whilst creating an agreement and budget with the client
• Preparing and executing a detailed outline of the event needs through use of function sheets /tablets, ensuring they are... distributed and are easily understandable by department heads whilst complying fully with GDPR guidelines and legislation.
• Liaise with event coordinators re Updates of event details on a monthly/weekly/daily basis, as progress and commitments are made.
• Communicate with clients in a professional manner and take detailed minutes during client meetings (in person and via conference call.) making any necessary amendments to functions details and informing all relevant personnel of such changes.
• Proactively handle any arising issues/ problems on the event day, communicating any problems that arise in an up-front manner with the client and with senior management
• propose ideas to improve provided services and event quality and organise /conduct staff training accordingly
• Act in a supporting role to the general manager and deputy general manager onsite at events throughout the year
• Paying attention not only to wedding /events but to all hotel operations on a daily basis and assisting in alternate areas as necessary
• To check upcoming business, ensuring appropriate staffing levels in all departments keeping wage cost % .
• Liaise with accounts department with regard to F&B, accommodation, staffing percentages
• Ensure compliance with insurance, legal, health and safety and GDPR obligations

Requirements of Operations Manager
• Relevant hospitality industry operational experience in similar position
• Fluent spoken & written English
• Permission to work in Ireland
• Ability to lead & work as part of a team
• Organisational skills
• Proficiency in IT is required for this position

Benefits to operations manager
• Competitive rates of pay
• professional work environment in exclusive use property
• Employee Discount across RCOI
• Employee discount across OIH
• Access to discounted fuel prices through RCOI collaboration with DCI
• On site free parking
Sligo Ireland

Salary Criteria