Role:
• Development ,Execution , Continuous Refinement of Principal CRM/Quality Programs
• Managing / Guiding team through Multi Channel / Multi Brand customer communication
• Tracking Responses across channels & in and out bound calls through call centre
• Guidng best response to campaign and communications
• Cross functional collaboration
• Creating Value in communications and scaling up calls to conversion to visit to sales
• Reviewing & critical analysis of Dashboards with IT
• High in interpersonal / people skills
• Identify areas of improvement
• Brand training through dedicated product and soft skills ( internal / external )
• Mystery shopping / Call surveys internal / external

Requirements:

Minimum 3-5 years’ in related field.

Age between 30-35 years

Preferably holds a Bachelor’s Degree from a recognized University.

Excellent language skills in English & Arabic (read, write, speak).

Transferable visa #18, Kuwait based.

Available to join immediately.
Kuwait

Salary Criteria