About Hong Kong Science & Technology Parks Corporation

With a 20-year history of transforming lives through innovation, technology and entrepreneurship, Hong Kong Science & Technology Parks Corporation (“HKSTP”) has been propelling success for the most creative minds and innovators around the globe, accelerating ambitions and delivering positive impact from Hong Kong to the Greater Bay Area, and to the world.

HKSTP is constantly expanding the ecosystem and providing value-added services with wide range of dedicated facilities, state-of-the-art equipment and support services – which cover over 1,100 technology companies, near 18,000 working population, and over HK$10 billion R&D spending within our premises.

Igniting Hong Kong’s strong enterprising spirit, here is where the Future is Created, Talent Flourishes, and Innovations are Found.

The Position
• Reporting to Senior Manager, Corporate Facilities Management and/or his/her seniority
• Responsible for integrating people, work... process and physical assets to deliver quality services to partner companies;
• Manage the facilities management service providers to ensure effective and efficient operation of the facilities including but not limit to space and business operations coordination, business and operation continuity, customer service enhancement, health and safety of the facilities and property, financial planning and monitoring, facilities maintenance and improvement, day to day operation such as cleaning and hygiene, security control, concierge service, landscape, signage, car park management and community services in Science Park and InnoParks including office buildings, residential institutions, high-tech manufacturing & logistic centre, data technology hub, laboratories and other properties;
• Review the functions and operations of different areas for continuous improvement towards facilities management best practices;
• Handle emergency incidents, inquiries and complaints from the customers and provide effective solutions
• Manage annual operation budgets and monitor actual monthly incomes and expenditures;
• Responsible for the provision of quality tenant services including but not limited to tenants liaison, tenancy administration support, coordinating of take-over / hand-over of premises, fitting-out works and complaints handling;
• Handle capital works project, A&A and renovation with consultant team. Advise on tender specifications and monitor the project progress and payments;
• Monitor the take-over process of new buildings and follow up all outstanding building defects until satisfactory completion;
• Perform other duties as assigned by Head of Operation and Leasing, Associate Director, Corporate Facilities Management and/or the delegate.

The Candidate
• University degree or above in Facilities Management, Building Services Engineering, relevant Engineering disciplines or other related disciplines;
• Corporate membership of HKIFM, CFM, MIH, RICS or equivalent is an added advantage;
• Minimum 8 years’ relevant post qualification working experience in operations and customer/tenancy service of sizable infrastructures including commercial, logistic and/or manufacturing based properties;
• Experience in facilities management with knowledge of government procedures and requirements on licensing and maintenance certifications;
• Strong interpersonal skills with customer service oriented mindset in dealing with different levels of internal and external parties;
• Excellent communication, planning, organizational, management and customer service skills; self-motivated, confident, creative and strong desire to achieve excellence;
• Proficiency in both written and spoken English and Chinese (including Putonghua).

What We Offer
• Unique Work.Live.Play.Learn culture in Hong Kong’s largest Innovation & Technology ecosystem
• 5-day work week, attractive annual leave and additional special leave
• Medical benefits including dental and annual check-up from Day-1, with extended coverage to dependent(s)
• Professional training and career advancement opportunities
• Accessible to various bus service with network across different locations in HK

Interested parties please submit your resume with current & expected salary and availability (quote the reference number on the email subject) to [email protected]. Commencing position will be commensurate with qualifications, relevant experience, and competencies.

The application will remain open until the position is filled. HKSTP reserves the right not to fill the position.

Personal data provided will be treated in strict confidence and used for recruitment purpose only. All personal data collected will be used strictly in accordance with employer’s personal data policies, you can refer to the Corporation’s Privacy Policy Statement at https://www.hkstp.org/privacy-policy/

Applicants not invited for interview within 6 weeks may consider their applications unsuccessful. Personal data of unsuccessful applicants will be retained for a maximum of two years counting from the date the vacancy has been filled.

www.hkstp.org
Hong Kong

Salary Criteria