The Department
Our Catering Department manages one of the largest and most diverse catering operations in Hong Kong. We provide a wide range of catering, sports and recreation facilities for Members and their guests in three Clubhouses. In addition, both Happy Valley and Sha Tin Racecourses have numerous catering facilities used by Members, non-members and corporate organizations for a variety of functions.

The Job
You will:
• Ensure operation excellence of the floor by:
• Providing leadership and direction to staff in delivering excellent service in line with membership service pillars
• Working closely with the direct supervisors, Guest Relations Manager and Executive Chef on food promotions, marketing programming, cost effective and seasonal menu planning
• Keeping current with culinary trends and making recommendations for menu and drinks offerings
• Managing and guiding proper work ethics, etiquette, and grooming of restaurant staff and ensure their compliance with the Club’s... standard
• Maintaining and managing the equipment, furniture and fixtures, and resources and assets, initiating requisitions to protect property health while adhering to the budgeted expenses
• Managing manpower, equipment other resources and assets; initiating requisitions via supervisor as required
• Documenting, investigating and resolving employee and member incidents
• Mastering MCRM and related systems
• Supervise and coach the restaurant staff to perform in accordance with compliance / SOP requirements and service standards; ensure changes of SOP are well implemented by communication to and supervision of staff.
• Conduct regular meetings and briefings with team members and collaborators; provide relevant training and feedback to enhance work and service standards for continuous operation and process improvement (including participation in Quality Delivery Circle) and alignment with the Club’s culture.
• Build a team of motivated food and beverage professionals by providing professional development, counselling and coaching; source, recommend recruitment and promotion of restaurant staff to maintain optimal staffing level and for succession planning.
• Prepare, recommend and manage the department operation reports, budget, forecast, and business proposals.
• Direct FOH employee assignment, training, payroll, scheduling, evaluations and terminations; review and approve weekly staff rosters of the floor prepared by Assistant Restaurant Manager while up-holding the principle of work life balance.
• Perform the “ambassador" role in accordance with the protocol regarding Member and guest handling for allergen related situations, as defined in SOP.
• Collaborate with teams for monitoring Food Safety practices; monitor work process to ensuring safety and health at work for all its employees.
• Perform any other related duties as and when assigned by supervisor.
• Delivering products or services with sustainable improvements in resource efficiency without compromising quality
• Managing a team whose performance in service excellence and guest engagement are the level of role models for peers

About You
You should have:
• Form 5 standard, preferably with Diploma in Hotel Management or equivalent
• At least five years’ experience at similar level in a 5* hotel, private members club or a renowned free-standing venue
• Knowledge of wine or related serving skill is an advantage
• Possess good sense of food display
• Knowledge of food ingredients is an advantage
• Working knowledge of Microsoft Excel, PowerPoint and Word is an advantage
• Fluent in Cantonese and English, Mandarin is an advantage

Terms of employment
The level of appointment will be commensurate with qualifications and experience.

How to Apply
Please send your resume, complete with expected salary and job reference by clicking the Apply Now button or to:
Fax: 2966-5770
Mail: The Human Resources Department, The Hong Kong Jockey Club, 1 Sports Road, Happy Valley, Hong Kong

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.

Job Type: Full-time

Salary: $38,000.00 - $42,000.00 per month

Benefits:
• Medical Insurance

Schedule:
• Day shift
• Late shift
• Monday to Friday
• Shift system
• Weekend Availability

Supplemental pay types:
• Performance bonus
Hong Kong

Salary Criteria