Job Type






Information Technology Associate Athens

The University of Georgia

The University of Georgia Athens GA Georgia

2 months ago

Posting Number:

Working Title:

Information Technology Associate

Libraries-Tech Support
About the University of Georgia:

Since our founding in 1785, the University of Georgia has operated as Georgia’s oldest, most comprehensive, and most diversified institution of higher education ( The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 1,800 full-time instructional faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.
About the College/Unit/Department:

The UGA Libraries advance the University of Georgia’s mission by providing the best possible access to recorded knowledge, actively contributing to the success of students and faculty through teaching and research services provided in physical and virtual environments, exemplifying the University’s strategic priority to serve the people of Georgia and beyond, and upholding the University’s commitment to diversity and inclusion. A member of the Association of Research Libraries with 75 faculty librarians and archivists, 150 staff and nearly 200 student workers, the UGA Libraries receive more than three million visits per year on average and provide services at nine locations across the Athens campus, among them the Main Library, Miller Learning Center, Science Library, Special Collections Libraries, and Health Sciences Carnegie Library. The UGA Libraries offer nationally distinctive special collections related to Georgia’s history, politics, and public policy, and preserves one of the foremost media collections in public broadcasting. The UGA Libraries provide IT support for GeorgiA LIbrary LEarning Online (GALILEO), Georgia’s statewide virtual library initiative, and is home to the UGA Press and Georgia Review literary journal. Please visit for more information.
College/Unit/Department website:
Posting Type:

Retirement Plan:

Employment Type:

Benefits Eligibility:

Benefits Eligible
Full/Part time:

Full Time
Additional Schedule Information:

M-F; 8 hours per day; some evening and weekend work may be required for special events.
Advertised Salary:

Posting Date:

Open until filled:

Proposed Starting Date:

Location of Vacancy:

Athens Area
EEO Policy Statement:

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([email protected]).
Classification Title:

IT Technical/Paraprofessional/Professional


Minimum Qualifications:

Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.
Position Summary:

This incumbent reports to Manager of Systems Support and is primarily responsible for desktop support. This includes assisting in the maintenance of Windows and other network computers in various UGA Libraries’ locations, including both staff and public workstations, as well as assisting and aiding in planning for any new installations or enhancements to existing workstations. The person in this position will identify technical problems, including network, software and/or hardware malfunctions, and resolve them directly or refer them to the appropriate personnel. Daily functions include workstation troubleshooting, preventive maintenance, and software installations and configurations. This position is also responsible for supporting and documenting the Library’s implementation of Microsoft One Drive, Teams, and SharePoint.
Knowledge, Skills, Abilities and/or Competencies:
• Knowledge of computer software and hardware.
• Familiarity with Windows client/server environment.
• Strong organizational skills.
• Effective verbal and written communication skills.
• Ability to establish and maintain effective working relationships with all levels of staff and faculty.
• Knowledge of web development and the Drupal/WordPress content management systems.

Physical Demands:
• Lifting and maneuvering up to 50 pounds.
• Stooping, bending and crawling.
• Handling and installing delicate electronics components.

Is driving a responsibility of this position?:

Is this a Position of Trust?:

Does this position have operation, access, or control of financial resources?:

Does this position require a P-Card? :

Is having a P-Card an essential function of this position? :

Does this position have direct interaction or care of children under the age of 18 or direct patient care?:

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications):

Credit and P-Card policy:

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.


Responds to questions and requests from Libraries’ staff about network and workstation problems by providing one on one, e-mail, and/or phone assistance. This includes accurate documentation of workflows throughout the resolution process.
Percentage of time:


Hardware: Maintains Library public and staff workstations and peripheral equipment by installing and upgrading computer hardware, operating systems, and related equipment and documentation of those systems installations and upgrades.

Software: Ensures local workstation functionality by performing troubleshooting and making or arranging for resolution of application software and operating system problems on public and staff workstations including Microsoft One Drive, Teams, and SharePoint.
Percentage of time:


Thinks critically about existing processes and applications and provides continuous feedback to the Systems team regarding new methods and opportunities.
Percentage of time:


Participates in library-wide communication by reading, responding to, and initiating information transmitted via GRAPEVINE (the Libraries’ listserv) and other communication tools, and appropriate library-wide or departmental meetings and asking questions, seeking clarification, or initiating discussion on library issues.
Percentage of time:


Maintains flexibility and awareness of changes and needs of the organization by assuming relevant duties and responsibilities as assigned.
Percentage of time:

Contact Details:

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.
Recruitment Contact Name:

Sara Rountree Wright
Recruitment Contact Email:

[email protected]
Athens GA USA

Salary Criteria












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